Senior Federal Enterprise Mobility Program Manager

ActioNet, Inc.; Rockville (MD); On-site; USD 203,000 - 248,000; Full time

Job summary

ActioNet, Inc. is seeking a senior-level leader to direct contract execution and delivery of Enterprise Mobility Support Services across program management, planning, engineering, security, operations, and user support for a nationally distributed workforce.

You will interface with the COR and Mobility Service Owner, coordinate with OCIO leadership, and oversee staffing, schedules, financial visibility, and service performance, with a focus on continual improvement.

Qualifications

• Bachelor’s degree in information technology, business, cybersecurity, or a related field.
• 10+ years managing federal IT service delivery programs, including at least 3 years leading enterprise mobility or end-user computing services.
• Demonstrated experience managing multidisciplinary teams, transitions, service levels, contract deliverables, labor utilization, financial reporting, and multiple concurrent IT projects.
• Experience integrating services across multiple providers and applying ITIL processes through enterprise ITSM tools.

Responsibilities

• Direct daily service delivery and project execution; assign contractor resources, maintain coverage and backup capability, and coordinate surge or after-hours support when requested.
• Manage project plans, schedules, milestones, dependencies, risks, issues, and corrective actions using agency governance processes and PMBOK-aligned practices; maintain required project repository records.
• Oversee labor utilization, funding, and billing support; provide structured labor data by labor category, service area, and required administrative codes to support cost tracking and forecasting.
• Conduct at least weekly service status meetings and deliver monthly summaries addressing completed and planned work, performance, staffing, financial posture, and risks; maintain the communications plan.
• Monitor contractual service levels, ticket timeliness, reporting accuracy, first-contact resolution, customer satisfaction, and quality; use trends to direct measurable service improvements.
• Lead transition-in, transition-out, knowledge transfer, and approved service changes, including changes between comprehensive and integrated support options; coordinate responsibilities with logistics, infrastructure, security, and end‑user service providers.
• Oversee ITIL-based incident, request, problem, change, and configuration processes using agency‑designated ITSM systems; coordinate service notifications and escalation of significant incidents.
• Ensure required security, architecture, reporting, training, and knowledge deliverables are scheduled and completed; coordinate the annual service strategic plan and maintain Government approval gates for proposed changes.

Skills

Project management

Federal IT service delivery

ITIL processes

Leadership

Education

Bachelor’s degree in information technology, business, cybersecurity, or related field

Tools

Enterprise ITSM tools

Job description

ActioNet, Inc. is seeking a senior-level leader to direct contract execution and delivery of Enterprise Mobility Support Services across program management, planning, engineering, security, operations, and user support for a nationally distributed workforce.

You will interface with the COR and Mobility Service Owner, coordinate with OCIO leadership, and oversee staffing, schedules, financial visibility, and service performance, with a focus on continual improvement.