Technologist SME

ActioNet; Rockville (MD); Sur place; USD 138 000 - 230 000; Plein temps

Résumé du poste

ActioNet seeks an experienced mobility engineer to act as a senior hands-on advisor for enterprise mobility services in a federal context. You will lead complex technical analysis, testing, security reviews, and the evaluation of new capabilities, coordinating with Systems Architect IV and operations teams to improve service reliability.

Your role includes evaluating MaaS360, Intune, ABM, Knox, and Microsoft 365 integrations; conducting security reviews; and providing evidence-based remediation

Qualifications

• Bachelor’s degree in information technology, cybersecurity, computer science, or related field or equivalent experience.
• 8+ years supporting enterprise mobility technologies and operations, including advanced engineering and platform integration.
• Deep hands-on expertise with mobile device management, iOS/iPadOS and Android, BYOD containerization, device compliance, and mobility security.

Responsabilités

• Provide advanced engineering and escalation support for device enrollment, provisioning, compliance policies, containerized applications, identity and access, synchronization, and interoperability across mobile platforms.
• Configure, evaluate, and troubleshoot agency-approved mobility technologies (MaaS360, Intune, ABM, Knox Enrollment) and related Microsoft 365 integrations.
• Engineer and maintain approved device and application configurations; assess patch impacts and implement updates through change management.
• Develop and execute functional, regression, integration, performance, and UX tests for devices, apps, controls, patches, and infra changes; document results and readiness.
• Perform programmatic security reviews at least every six months and annual OS release reviews; document findings and remediation suggestions.
• Assess and implement hardware/software hardening using DISA STIGs, CIS Benchmarks, and NIST guidance; provide evidence for authorization and monitoring.
• Coordinate with agency CSIRT for malware or data spill incidents; support scope analysis and device wipes per policy.
• Conduct vendor-neutral research and pilots; prepare semiannual service recommendations and technical briefings.
• Analyze recurring incidents and trends to identify root causes; develop troubleshooting guides and knowledge articles for staff.

Connaissances

Mobile device management

iOS/Android platforms

BYOD containerization

Stakeholder communication

Security assessments

Formation

Bachelor’s degree or equivalent (IT/Cybersecurity/CS)

Outils

MaaS360

Intune

Apple Business Manager

Samsung Knox Mobile Enrollment

Microsoft 365 identity integrations

DISA STIGs

CIS Benchmarks

NIST guidance

Description du poste

Serves as the senior hands-on mobility engineering and technology advisory resource for Enterprise Mobility Support Services. Leads complex technical analysis, configuration engineering, testing, troubleshooting, security reviews, and evaluation of emerging capabilities. Works with the Systems Architect IV to implement approved designs and with operations and support teams to resolve difficult problems, improve service reliability, and provide evidence-based recommendations for advancingmobility services.

Salary up to:$ 230K

• Provide advanced engineering and escalation support for device enrollment, provisioning, compliance policies, containerized applications, identity and access, synchronization, and interoperability across mobile platforms.
• Configure, evaluate, and troubleshoot agency-approved mobility technologies, including MaaS360, Intune, Apple Business Manager, Samsung Knox Mobile Enrollment, and related Microsoft 365 and identity integrations.
• Engineer and maintain approved GFE and BYOD device and application configurations; assess patch impacts, coordinate vendor release information, and implement approved updates through change management.
• Develop and execute functional, regression, integration, performance, and user-experience tests for devices, applications, controls, patches, and infrastructure changes; document results and production readiness recommendations.
• Perform programmatic security reviews at least every six months, detailed annual reviews associated with major operating system releases, and annual assessments of mobility technologies and services; document findings and recommended remediation.
• Assess and implement approved device, container, and infrastructure hardening using applicable agency standards, DISA STIGs, CIS Benchmarks, and NIST guidance; provide technical evidence supporting authorization and continuous monitoring.
• Coordinate immediately with agency CSIRT upon identifying malware or data spills; support diagnosis, scope analysis, and authorized selective or full device wipes, consistent with agency procedures and BYOD boundaries.
• Conduct vendor-neutral product research, comparative evaluations, technical risk and end-of-support analyses, and pilots when authorized; prepare the semiannual service recommendations report and supporting technical briefings.
• Analyze recurring incidents, platform data, and service trends to identify root causes and practical improvements; develop troubleshooting guides, SOP updates, knowledge articles, and technical training for support personnel.

Qualifications:

• Bachelor’s degree in information technology, cybersecurity, computer science, or a related field, or equivalent relevant experience subject to applicable labor category rules.
• 8 or more years supporting enterprise mobility technologies and operations, including at least 3 years performing advanced engineering, complex troubleshooting, technical assessments, or platform integration.
• Deep hands-on expertise with mobile device management, iOS/iPadOS and Android, BYOD containerization, device compliance, mobile application integration, and mobility security.
• Experience planning tests, evaluating products and technical claims, documenting security findings, remediating vulnerabilities, and communicating actionable recommendations to technical and management audiences.

Preferred qualifications: Direct MaaS360 and Intune experience; relevant endpoint, mobility, or cybersecurity certifications; scripting and automation skills; experience with federal security reviews and cross-provider incident resolution.

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