Senior Enterprise Merchant Implementations Lead

Aumni; Tampa (FL); On-site; USD 120,000 - 170,000; Full time

Job summary

JPMorgan Chase & Co. in Tampa seeks an Implementation Manager to lead end-to-end onboarding and integration for strategic enterprise merchants.

You will align cross-functional teams, manage scope and timelines, and drive delivery from kickoff through launch while maintaining governance and risk controls. You will partner with clients and internal stakeholders to resolve issues quickly, improve operational effectiveness, and scale delivery.

Qualifications

• Minimum 5 years’ experience leading complex client implementations, onboarding, or integration projects in payments, fintech, or commerce platforms.
• Working knowledge of payment processing and merchant services concepts (e.g., transaction flows, settlement, disputes/chargebacks, reconciliation).
• Experience applying project management practices, including scope management, timeline planning, and dependency tracking.
• Ability to communicate status, risks, and tradeoffs clearly to stakeholders across levels of seniority.
• Demonstrated ability to manage multiple workstreams in a deadline-driven environment.
• Demonstrated structured problem-solving skills to diagnose issues and drive resolution to closure.
• Experience partnering cross-functionally to align priorities and deliver outcomes (e.g., product, technology, operations, risk).
• Proficiency with reporting and analysis tools (e.g., Excel, Tableau) and collaborative documentation practices.
• Experience producing clear written deliverables (e.g., project plans, runbooks, stakeholder updates).
• Ability to de-escalate issues by clarifying facts, aligning owners, and driving next steps.
• Ability to adapt delivery plans in changing environments while maintaining accountability and transparency.

Responsibilities

• Lead end-to-end client implementations from kickoff through launch, aligning scope, timelines, and success criteria.
• Build and maintain implementation plans, milestone tracking, and status reporting for internal and client stakeholders.
• Facilitate client and internal working sessions to drive decisions, remove blockers, and maintain delivery momentum.
• Coordinate cross-functional teams to execute onboarding activities.
• Identify risks, issues, and dependencies early; elevate appropriately and drive timely resolution.
• Create clear written communications, including status updates, executive summaries, and escalation materials.
• Improve implementation execution by identifying process gaps, proposing solutions, and standardizing repeatable practices.
• Support change initiatives that enhance client experience, automation, and operational efficiency.
• Ensure implementation activity aligns with applicable controls, operational requirements, and governance expectations.
• Maintain accurate documentation of plans, decisions, and deliverables to support transparency and auditability.
• Contribute to team learning through knowledge sharing, training participation, and continuous improvement efforts.

Skills

Client implementations

Payments concepts

PM practices

Stakeholder communication

Multi-workstream mgmt

Structured problem-solving

Cross-functional collaboration

Excel

Tableau

Documentation skills

Risk escalation

Adaptability

Tools

Excel

Tableau

Job description

JPMorgan Chase & Co. in Tampa seeks an Implementation Manager to lead end-to-end onboarding and integration for strategic enterprise merchants.

You will align cross-functional teams, manage scope and timelines, and drive delivery from kickoff through launch while maintaining governance and risk controls. You will partner with clients and internal stakeholders to resolve issues quickly, improve operational effectiveness, and scale delivery.