Senior Enterprise Lifecycle Programs Lead (Hybrid)

Verizon; Basking Ridge (NJ); Hybrid; USD 99,000 - 188,000; Full time

Job summary

Verizon is seeking a Senior Manager in Program & Project Management to partner with Wireline sales teams, driving customer retention and revenue realization. You will oversee the full order lifecycle—from pre-sales activities and migrations to post-sales escalations—while streamlining processes to accelerate velocity and reduce friction.

You will lead cross-functional teams including Sales, Order Management, Service Management, and Billing; use Flow 360, VE-CRM, ProQuest, GCT, SFDC; possess a

Qualifications

• Bachelor's degree or 10+ years of work experience.
• Five+ years managing large programs or projects in Enterprise Technology.
• Experience in a Verizon Business Group sales support, order management, or project management role.
• Excellent organizational skills with the ability to manage competing priorities.
• Ability to interact effectively with professionals at all levels of the organization.

Responsibilities

• Lead and collaborate with cross-functional teams to drive revenue realization across Wireline segments.
• Leverage expertise in Wireline products and systems to drive process development and migration support.
• Create and manage complex dashboards to track KPIs.
• Provide strategic system and process training and optimize workflows.
• Manage high-priority escalations and program readouts with executives and customers.

Skills

Cross-Functional Leadership

System & Process Excellence

Operational Oversight

Capacity Building

Executive & Customer Engagement

Education

Bachelor's degree or 10+ years experience

Tools

Flow 360

VE-CRM

ProQuest

GCT

SFDC

Job description

Verizon is seeking a Senior Manager in Program & Project Management to partner with Wireline sales teams, driving customer retention and revenue realization. You will oversee the full order lifecycle—from pre-sales activities and migrations to post-sales escalations—while streamlining processes to accelerate velocity and reduce friction.

You will lead cross-functional teams including Sales, Order Management, Service Management, and Billing; use Flow 360, VE-CRM, ProQuest, GCT, SFDC; possess a