Enterprise Lifecycle Support

Verizon; Ashburn (VA); Hybrid; USD 99,000 - 188,000; Full time

Benefits offered by this job

Health insurance

401(k) match

Paid time off

Job summary

Verizon is seeking a Senior Manager in Program & Project Management to lead cross-functional teams across Sales, Order Management, Service Management, and Billing. You will oversee the full order lifecycle from pre-sales through post-sales escalations, driving velocity and minimizing friction.

You will leverage expertise in Wireline products and systems, build dashboards to monitor KPIs, and train teams to improve operational performance.

Qualifications

• Bachelor's degree or 10+ years of work experience.
• 5+ years of Enterprise Technology managing large programs or projects.
• Experience in a Verizon Business Group (VBG) sales support, order management, or project management role.
• Proficiency with VBG Enterprise tools and systems (Flow 360, VE-CRM, ProQuest, GCT, SFDC).

Responsibilities

• Lead and collaborate with cross-functional teams to drive revenue realization.
• Oversee full order lifecycle from pre-sales to post-sales with minimal friction.
• Create and manage complex dashboards to track KPIs.
• Provide system and process training and optimize workflows.
• Manage high-priority escalations and program readouts.

Skills

Cross-Functional Leadership

System & Process Excellence

Operational Oversight

Capacity Building

Executive & Customer Engagement

Education

Bachelor's degree or 10+ years experience

Tools

Flow 360

VE-CRM

ProQuest

GCT

SFDC

Job description

When you join Verizon

You want more out of a career. A place to share your ideas freely - even if they're daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love - driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together - lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife.

What you'll be doing...

As a Senior Manager in Program & Project Management, you will act as a key leader, partnering with Wireline sales teams to drive customer retention and maximize revenue realization. You will serve as a Subject Matter Expert (SME), overseeing the full order lifecycle-from pre-sales activities and complex migrations to post-sales order escalations-while streamlining processes to accelerate velocity and minimize friction.

• Cross-Functional Leadership: Lead and collaborate with cross-functional teams, including Sales, Order Management, Service Management, and Billing, to drive revenue realization across supported Wireline segments.

• System & Process Excellence: Leverage deep expertise in Wireline products and systems-including Flow 360, VE-CRM, GCH, Contract Navigator, SFDC, ProQuest, and GCT-to drive process development, migration support, and Lifecycle Credit management.

• Operational Oversight: Create and manage complex dashboards to track KPIs.

• Capacity Building: Provide strategic system and process training, collect operational performance feedback, and partner with internal stakeholders to proactively remove obstacles and optimize workflows.

• Executive & Customer Engagement: Manage high-priority escalations and program readouts

What we're looking for...

You’ll need to have:

• Bachelor's degree or Ten or more years of work experience.

• Five or more years of relevant work experience working in Enterprise Technology managing large programs or projects .

• Experience in a Verizon Business Group (VBG) sales support, order management, or project management role.

• Excellent organizational skills with the ability to manage competing priorities.

• Ability to work effectively and multi-task with highly detailed and complex information.

• Ability to interact effective with professionals at all levels of the organization, including senior leaders.

• Ability to thrive in a fast-paced, dynamic environment.

• Proficiency with VBG Enterprise tools and systems (Flow 360, VE-CRM, ProQuest, GCT, SFDC, etc.).

Even better if you have one or more of the following:

• PMP Certification

• Technology Certification

• Experience working with outsource and strategic partners

• Hands-on experience migrating legacy technology to current technology.

• Ability to pick up new concepts and technology rapidly.

• Strong written and verbal communication skills.

• Ability to work effectively and multitask with highly detailed and complex information.

• Exceptional interpersonal skills and the ability to communicate, partner, and collaborate.

• Proficiency in Google Workspace (G Suite), Excel, and PowerPoint

You’ll also need:

• Willingness to travel as needed.

• A valid driver's license.

Where you'll be working

In this hybrid role, you'll have a defined work location that includes working from home and a minimum of three days per week in the office, which will be set by your manager. Employees are responsible for maintaining compliance with hybrid work policies.

Scheduled Weekly Hours

40

Equal Employment Opportunity

Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to veteran status, disability or other legally protected characteristics.

Benefits and Compensation

Our benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. From health and wellness benefit options including: medical, dental, vision, short and long term disability, basic life insurance, supplemental life insurance, AD&D insurance, identity theft protection, pet insurance and group home & auto insurance. We also offer a matched 401(k) savings plan, up to 8 company paid holidays per year and up to 6 personal days per year, paid parental leave, adoption assistance and tuition assistance, plus other incentives, we've got you covered with our award-winning total rewards package. Depending on the role, employees have the opportunity to receive compensation in the form of premium pay such as overtime, shift differential, holiday pay, allowances, etc. Newly hired employees receive up to 15 days of vacation per year, which grows with additional service. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances.

The salary will vary depending on your location and confirmed job-related skills and experience. This is an incentive based position with the potential to earn more. For part-time roles, your compensation will be adjusted to reflect your hours.The annual salary range for the location(s) listed on this job requisition based on a full-time schedule is: $98,500.00 - $188,000.00.