IT Helpdesk Technician

Atlantic Constructors, Inc.; Richmond (VA); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical Insurance Plan

Dental Insurance Plan

Short-Term Disability Plan

Life Insurance Plan

Vision Insurance Plan

401(K) Retirement Plan with Generous 2

Health Savings Plan with Generous 2

Wellness Programs

Job summary

Atlantic Constructors, Inc. is seeking a frontline IT Helpdesk Specialist to support our user base in a fast-paced environment. You will resolve hardware, software, and connectivity issues while maintaining a high standard of service and professionalism.

You will triage tickets via ServiceNow, manage AD/Azure AD accounts, deploy devices with Intune/Autopilot, and support Microsoft 365 apps. The role requires strong communication and reliable, multi-year tenure in IT support.

Qualifications

• 3–5 years of corporate helpdesk or desktop support in an enterprise environment.
• Hands-on experience with Active Directory and Azure AD / Entra ID user administration.
• Proficiency with Microsoft 365 administration and end-user support.
• Experience with ServiceNow or an equivalent enterprise ticketing system.
• Familiarity with Intune, Autopilot, or SCCM for device deployment and management.
• Strong hardware troubleshooting skills across Windows-based endpoints.
• Demonstrated ability to manage ticket queues and meet SLA targets independently.
• Excellent communication skills – written and verbal – with a professional, user-focused approach.
• Stable work history with multi-year tenure at previous employers.

Responsibilities

• Serve as the primary point of contact for end-user IT support requests via phone, email, ticketing system, and walk-up.
• Triage, prioritize, and resolve helpdesk tickets within SLA targets using ServiceNow.
• Manage user accounts provisioning, modifications, and deprovisioning in Active Directory and Azure AD.
• Perform workstation imaging, deployment, and configuration using Microsoft Intune / Autopilot.
• Support Microsoft 365 applications including Outlook, Teams, SharePoint, and OneDrive.
• Troubleshoot hardware issues across desktops, laptops, printers, mobile devices, and peripherals.
• Manage onboarding and offboarding processes, ensuring timely and accurate access provisioning.
• Maintain accurate asset inventory and documentation.
• Collaborate with the Helpdesk Manager on escalations, process improvements, and IT projects.
• Provide basic network troubleshooting support (VPN, Wi-Fi, LAN connectivity).

Skills

Helpdesk experience

Active Directory

Azure AD

Microsoft 365 admin

ServiceNow

Intune/Autopilot

Hardware troubleshooting

Ticket SLA management

Strong communication

Education

Associate's or Bachelor's IT degree

Tools

Microsoft Intune

Autopilot

SCCM

Exchange Online

Azure AD

Job description

Benefits

• Medical Insurance Plan ($0.00 Employee-Only)
• Dental Insurance Plan ($0.00 Employee-Only)
• Short-Term Disability Plan ($0.00 Employee-Only)
• Life Insurance Plan ($0.00 Employee-Only)
• Vision Insurance Plan
• 401(K) Retirement Plan with Generous Company Matching
• Health Savings Plan with Generous Company Matching
• Wellness Programs

Position Summary

This position is the frontline of IT support for our user base - responsible for resolving hardware, software, and connectivity issues while maintaining a high standard of service and professionalism.

Primary Responsibilities

• Serve as the primary point of contact for all end-user IT support requests via phone, email, ticketing system, and walk-up
• Triage, prioritize, and resolve helpdesk tickets within established SLA targets using ServiceNow
• Manage user account provisioning, modifications, and deprovisioning in Active Directory and Azure AD
• Perform workstation imaging, deployment, and configuration using Microsoft Intune / Autopilot
• Support Microsoft 365 applications including Outlook, Teams, SharePoint, and OneDrive
• Troubleshoot hardware issues across desktops, laptops, printers, mobile devices, and peripherals
• Manage onboarding and offboarding processes, ensuring timely and accurate access provisioning
• Maintain accurate asset inventory and documentation
• Collaborate with the Helpdesk Manager on escalations, process improvements, and IT projects
• Provide basic network troubleshooting support (VPN, Wi‑Fi, LAN connectivity)

Required Qualifications

• Minimum 3–5 years of corporate helpdesk or desktop support experience in an enterprise environment
• Hands‑on experience with Active Directory and Azure AD / Entra ID user administration
• Proficiency with Microsoft 365 administration and end‑user support
• Experience with ServiceNow or equivalent enterprise ticketing system
• Familiarity with Microsoft Intune, Autopilot, or SCCM for device deployment and management
• Strong hardware troubleshooting skills across Windows‑based endpoints
• Demonstrated ability to manage ticket queues and meet SLA targets independently
• Excellent communication skills – written and verbal – with a professional, user‑focused approach
• Stable work history with demonstrated multi‑year tenure at previous employers

Preferred Qualifications

• CompTIA A+, Network+, or Security+ certification
• Experience with Microsoft Exchange or Exchange Online
• Familiarity with MDM platforms for mobile device support
• Experience supporting onboarding/offboarding workflows in a regulated or compliance‑driven environment
• Associate's or Bachelor's degree in Information Technology or related field

Work Environment

• Works in a professional office environment and routinely uses standard office equipment.
• While performing the duties of this job, the employee is exposed to noise levels consistent shop environment. PPE is always required.
• Position may require occasional visits to construction sites.

Travel

• Less than 5% travel (no overnight travel)

Final compensation will be determined based on experience, education, licensure, skills, and other relevant factors.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

An Equal Opportunity/Affirmative Action Employer