IT Helpdesk Technician

Atlantic Constructors Inc.; Richmond (VA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Short-Term Disability

Life Insurance

Vision Insurance

401K Plan

Health Savings Plan

Wellness Programs

Job summary

Atlantic Constructors Inc. is seeking an IT Helpdesk Specialist to serve as the frontline support for our user base, resolving hardware, software, and connectivity issues in a structured corporate environment.

This permanent, full-time role is ideal for someone who takes pride in reliable service delivery and wants to plant roots with a stable, growing organization. You will operate in a professional office setting with occasional construction-site visits.

Qualifications

• Minimum 3–5 years of corporate helpdesk or desktop support experience in an enterprise environment.
• Hands-on experience with Active Directory and Azure AD / Entra ID user administration
• Proficiency with Microsoft 365 administration and end-user support
• Experience with ServiceNow or equivalent enterprise ticketing system
• Familiarity with Microsoft Intune, Autopilot, or SCCM for device deployment and management
• Strong hardware troubleshooting skills across Windows-based endpoints
• Demonstrated ability to manage ticket queues and meet SLA targets independently
• Excellent communication skills - written and verbal - with a professional, user‑focused approach
• Stable work history with demonstrated multi‑year tenure at previous employers

Responsibilities

• Serve as the primary point of contact for all end-user IT support requests via phone, email, ticketing system, and walk-up
• Triage, prioritize, and resolve helpdesk tickets within established SLA targets using ServiceNow
• Manage user account provisioning, modifications, and deprovisioning in Active Directory and Azure AD
• Perform workstation imaging, deployment, and configuration using Microsoft Intune / Autopilot
• Support Microsoft 365 applications including Outlook, Teams, SharePoint, and OneDrive
• Troubleshoot hardware issues across desktops, laptops, printers, mobile devices, and peripherals
• Manage onboarding and offboarding processes, ensuring timely and accurate access provisioning
• Maintain accurate asset inventory and documentation
• Collaborate with the Helpdesk Manager on escalations, process improvements, and IT projects
• Provide basic network troubleshooting support (VPN, Wi-Fi, LAN connectivity)

Skills

Communication skills

Ticket management

End-user support

Multitasking

Professional demeanor

Education

Bachelor's degree in Information Technology

Associate's degree in IT

Tools

Active Directory

Azure AD/Entra ID

Microsoft 365

ServiceNow

Intune / Autopilot

SCCM

Hardware Troubleshooting

Job description

Benefits

• Medical Insurance Plan ($0.00 Employee-Only)
• Dental Insurance Plan ($0.00 Employee-Only)
• Short-Term Disability Plan ($0.00 Employee-Only)
• Life Insurance Plan ($0.00 Employee-Only)
• Vision Insurance Plan
• 401(K) Retirement Plan with Generous Company Matching
• Health Savings Plan with Generous Company Matching
• Wellness Programs

Position Summary

This position is the frontline of IT support for our user base - responsible for resolving hardware, software, and connectivity issues while maintaining a high standard of service and professionalism.

This is a permanent, full-time position suited for someone who thrives in a structured corporate environment, takes pride in reliable service delivery, and is looking to plant roots with a stable and growing organization.

Primary Responsibilities

• Serve as the primary point of contact for all end-user IT support requests via phone, email, ticketing system, and walk-up
• Triage, prioritize, and resolve helpdesk tickets within established SLA targets using ServiceNow
• Manage user account provisioning, modifications, and deprovisioning in Active Directory and Azure AD
• Perform workstation imaging, deployment, and configuration using Microsoft Intune / Autopilot
• Support Microsoft 365 applications including Outlook, Teams, SharePoint, and OneDrive
• Troubleshoot hardware issues across desktops, laptops, printers, mobile devices, and peripherals
• Manage onboarding and offboarding processes, ensuring timely and accurate access provisioning
• Maintain accurate asset inventory and documentation
• Collaborate with the Helpdesk Manager on escalations, process improvements, and IT projects
• Provide basic network troubleshooting support (VPN, Wi-Fi, LAN connectivity)

Qualifications

Required

• Minimum 3–5 years of corporate helpdesk or desktop support experience in an enterprise environment
• Hands‑on experience with Active Directory and Azure AD / Entra ID user administration
• Proficiency with Microsoft 365 administration and end‑user support
• Experience with ServiceNow or equivalent enterprise ticketing system
• Familiarity with Microsoft Intune, Autopilot, or SCCM for device deployment and management
• Strong hardware troubleshooting skills across Windows-based endpoints
• Demonstrated ability to manage ticket queues and meet SLA targets independently
• Excellent communication skills - written and verbal - with a professional, user‑focused approach
• Stable work history with demonstrated multi‑year tenure at previous employers

Preferred

• CompTIA A+, Network+, or Security+ certification
• Experience with Microsoft Exchange or Exchange Online
• Familiarity with MDM platforms for mobile device support
• Experience supporting onboarding/offboarding workflows in a regulated or compliance‑driven environment
• Associate's or Bachelor's degree in Information Technology or related field

Work Environment

• Works in a professional office environment and routinely uses standard office equipment.
• While performing the duties of this job, the employee is exposed to noise levels consistent shop environment. PPE is always required.
• Position may require occasional visits to construction sites.

Travel

• Less than 5% travel (no overnight travel)

Final compensation will be determined based on experience, education, licensure, skills, and other relevant factors

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

An Equal Opportunity/Affirmative Action Employer