Senior Enterprise Identity & Access Engineer

Opal Security & Consultancy Ltd; Oregon; Híbrido; USD 110.000 - 160.000; Jornada completa

Descripción de la vacante

Opal Security is hiring a Senior Customer Success Engineer in Oregon to own the post-sale customer experience, lead technical implementations, and troubleshoot complex issues with engineering support. You’ll work closely with the Strategic CSM to align product and customer outcomes and help customers scale Opal across their enterprise.

Ideal candidates have 5+ years in customer-facing technical roles, strong identity/access management knowledge, and hands-on cloud/IaC experience.

Formación

• 5+ years in a customer-facing technical role in security or identity SaaS.
• Knowledge of SSO, SAML, OIDC, OAuth, SCIM and IdPs like Okta/Entra.
• Hands-on with AWS/Azure/GCP and with Terraform/Kubernetes.
• Experience taking customers from kickoff to go-live.
• Clear written communication and calm, precise updates.
• Experience with Zendesk/Jira/Linear or similar ticketing tools.
• Comfort building processes in a Series A-C startup.

Responsabilidades

• Be the technical support lead for enterprise customers; own tier 2/3 issues and reproduce bugs with engineering.
• Drive technical adoption; enable more teams and pass findings to the Strategic CSM.
• Lead customer implementations from kickoff to go-live: SSO, SCIM, integrations, Terraform/API.
• Write public docs, runbooks, and troubleshooting guides; turn recurring issues into fixes.
• Build the support and implementation playbook with severity levels and checklists.
• Close the loop with product and engineering by logging bugs and prioritizing feedback.
• It's OKAY if you haven't worked at early stage but you gotta want it!

Conocimientos

5+ years in customer-facing technical

Identity and access management

Cloud and IaC (AWS/Azure/GCP,Terraform

Kubernetes

Implementation from kickoff to go-live

Clear written communication

Experience with ticketing tools

Herramientas

Terraform

Kubernetes

Zendesk

Jira

Descripción del empleo

Opal Security is hiring a Senior Customer Success Engineer in Oregon to own the post-sale customer experience, lead technical implementations, and troubleshoot complex issues with engineering support. You’ll work closely with the Strategic CSM to align product and customer outcomes and help customers scale Opal across their enterprise.

Ideal candidates have 5+ years in customer-facing technical roles, strong identity/access management knowledge, and hands-on cloud/IaC experience.