Senior Enterprise CS Manager — Showcases & Adoption

Zillow Group; United States; Remote; USD 98.000 - 157.000; Vollzeit

Benefits dieser Stelle

Equity awards

Zusammenfassung

Zillow Group is seeking a Senior Customer Success Manager for Zillow Showcase on our Enterprise team. You will manage a portfolio of large, high-spend brokerage accounts, build strong relationships, and drive successful implementations and product adoption across the client base.

You will host monthly reviews, share insights, train new users, and coordinate with Sales for renewals and expansion. This remote role supports U.S. locations, with base pay ranges described for a set of states.

Qualifikationen

• Four-year degree or equivalent experience.
• At least 5 years in a client-facing role (e.g., customer success, sales, or support).
• Knowledge of the real estate industry preferred.
• Strong communication and interpersonal skills.
• Ability to manage projects with tight deadlines.
• Ability to work efficiently in cross-functional teams.

Aufgaben

• Serve as the day-to-day relationship lead for Zillow Showcase customers in our Enterprise segment.
• Host monthly business reviews to discuss engagement and goals.
• Deliver subject matter expertise on Zillow Showcase (including media and marketing).
• Address challenges and drive towards implementation and outcomes.
• Advise customers on best practices and system/process changes.

Kenntnisse

Relationship management

Account management

Customer success

Communication

Time management

Project management

Ausbildung

Bachelor's degree

Jobbeschreibung

Zillow Group is seeking a Senior Customer Success Manager for Zillow Showcase on our Enterprise team. You will manage a portfolio of large, high-spend brokerage accounts, build strong relationships, and drive successful implementations and product adoption across the client base.

You will host monthly reviews, share insights, train new users, and coordinate with Sales for renewals and expansion. This remote role supports U.S. locations, with base pay ranges described for a set of states.