Senior Enterprise Customer Success Manager - Showcase

Zillow Group; Colorado; Remote; USD 98,000 - 157,000; Full time

Benefits offered by this job

Equity awards

Job summary

Zillow Group is seeking a Senior Customer Success Manager to support the Enterprise Showtime/S showcase segment, handling large brokerages with a focus on onboarding, adoption, and renewal strategy. You will build trusted advisor relationships, lead monthly reviews, and drive product adoption through guidance and best practices.

In this remote role, you’ll deliver training, collaborate with Sales for renewals, and leverage analytics to uncover opportunities, aiming to maximize customer outcomes

Qualifications

• Four-year degree or equivalent experience.
• 5+ years in a client-facing role (e.g. customer success, sales, or support).
• Knowledge of the real estate industry preferred.
• Strong communications and interpersonal skills.
• Excellent organizational and time-management abilities.
• Flexible scheduling to meet customer needs.
• Ability to lead projects and meet tight deadlines.
• Ability to work effectively on cross-functional project teams.

Responsibilities

• Be the day-to-day relationship lead for Showcase customers in the Enterprise segment.
• Host monthly Business Reviews to discuss engagement and goals.
• Deliver subject matter expertise on Showcase, including media and marketing.
• Address challenges while driving initial implementation.
• Advise on best practices and recommend system/process changes.
• Champion Zillow Showcase and related products to agents in client brokerage.
• Deliver training sessions to new users via phone, web, or in-person.
• Ensure implementation and adoption align with goals.
• Collaborate with Sales to determine renewal strategy and expansion opportunities.
• Leverage Tableau reporting, dashboards, and rosters to identify opportunities.
• Support client goals through accountability targets and healthy adoption.

Skills

Client-facing experience

Communication skills

Time management

Cross-functional teamwork

Flexibility

Education

Four-year degree or equivalent experience

Job description

Zillow Group is seeking a Senior Customer Success Manager to support the Enterprise Showtime/S showcase segment, handling large brokerages with a focus on onboarding, adoption, and renewal strategy. You will build trusted advisor relationships, lead monthly reviews, and drive product adoption through guidance and best practices.

In this remote role, you’ll deliver training, collaborate with Sales for renewals, and leverage analytics to uncover opportunities, aiming to maximize customer outcomes