Senior Enterprise Customer Success Leader (Remote)

PointClickCare; United States; Remote; CAD 112,000 - 125,000; Full time

Job summary

Lever, Inc. is seeking a Senior Customer Success Manager to manage world-class partnerships and optimize use of PointClickCare solutions. The role targets C-level engagement, with a strong business consulting edge in enterprise contexts.

Remote work is available, with travel to client locations as required. The ideal candidate has a healthcare-focused, SaaS customer success background and excels at building trust, guiding executive conversations, and driving long-term value for enterprise

Qualifications

• Experience in a customer-facing role within a SaaS/tech company.
• Experience in Healthcare Sales/Account Management/Customer Success with enterprise focus.

Responsibilities

• Own and manage strategic partnerships at the executive level, driving renewals and expansions.
• Develop and execute joint customer success plans to maximize value and outcomes.
• Provide proactive guidance, risk mitigation, and a path to value for stakeholders.

Skills

Enterprise clients

SaaS knowledge

Relationship management

Executive communication

Data interpretation

Education

Bachelor’s degree or equivalent practical experience

Tools

Salesforce

Gainsight

Job description

Lever, Inc. is seeking a Senior Customer Success Manager to manage world-class partnerships and optimize use of PointClickCare solutions. The role targets C-level engagement, with a strong business consulting edge in enterprise contexts.

Remote work is available, with travel to client locations as required. The ideal candidate has a healthcare-focused, SaaS customer success background and excels at building trust, guiding executive conversations, and driving long-term value for enterprise