Senior Customer Success Manager – Enterprise Outcomes

Spectrum Business; Hoboken (NJ); On-site; USD 65,000 - 183,000; Full time

Job summary

Spectrum Business is seeking a seasoned Customer Success Leader to own value realization for a portfolio of enterprise customers. You will coordinate across Sales, Delivery, Operations, Consulting, and Support to ensure outcomes are achieved, renewals are secured, and expansion opportunities surface.

The role emphasizes proactive engagement, risk mitigation, and measurable business impact. The successful candidate will have deep customer success expertise in B2B technology or managed services,

Qualifications

• Bachelor’s degree in a related discipline and 8 years of experience
• Or a master’s degree with 6 years of experience
• Or a PhD with 3 years of experience
• Or 12 years of relevant professional experience

Responsibilities

• Own accountability for ensuring customers realize business outcomes and value with RapidScale solutions
• Develop and maintain Outcome-Based Success Plans aligned to objectives, KPIs, milestones
• Lead customer conversations focused on value realization, adoption, and roadmap alignment
• Manage a portfolio of strategic customers through onboarding, adoption, renewal, and expansion
• Identify risks to retention and develop mitigation plans
• Drive cross-functional alignment across Sales, Delivery, Operations, Consulting, Support, and Engineering
• Support renewal strategy and execution with Sales and Account Management
• Lead executive-level discussions focused on outcomes achieved and future opportunities
• Contribute to the development of CS playbooks and engagement models
• Mentor team members and scale CS programs across the organization

Skills

Customer Success

Account Management

Consulting

Enterprise Relationships

Cross-functional collaboration

Education

Bachelor’s degree

Master’s degree

PhD

12+ years of experience

Job description

Spectrum Business is seeking a seasoned Customer Success Leader to own value realization for a portfolio of enterprise customers. You will coordinate across Sales, Delivery, Operations, Consulting, and Support to ensure outcomes are achieved, renewals are secured, and expansion opportunities surface.

The role emphasizes proactive engagement, risk mitigation, and measurable business impact. The successful candidate will have deep customer success expertise in B2B technology or managed services,