Senior Enterprise Customer Success Leader

Zenoti; Seattle, Northern (WA, KY); Hybrid; USD 140,000 - 165,000; Full time

Job summary

Zenoti is seeking a Senior Manager - Enterprise Customer Success to lead a portfolio of high ARR customers in the Seattle area. You will drive proactive workshops, business reviews, and insights to grow customers' adoption and value.

The role requires analytical thinking, executive presence, and collaboration with sales, product, and support teams to align outcomes with revenue goals. This position is based in Seattle, WA and offers significant stakeholder engagement and impact.

Qualifications

• 10+ years of experience in a customer facing role in Customer Success, Account Manager, Consulting or Professional Services with enterprise level customers.
• Ability to travel on-site with key customers or attend industry events.
• Strong empathy for customers and passion for revenue and growth.
• Experience working in fast-paced growth environments.
• Proven success in client growth, retention, and satisfaction.

Responsibilities

• Manage a portfolio of key, high ARR customers and deliver proactive workshops, business reviews, growth feature insights, and thought leadership.
• Thrive in engaging customers to investigate issues and deliver insights, collaborating with sales, technical account managers, and operations teams.
• Cultivate executive relationships with corporate executives and influential franchise owners.
• Monitor customer health metrics (engagement, usage, NPS) to prevent churn and identify upsell opportunities.
• Lead cross-functional efforts to ensure a seamless customer journey and timely resolution of issues.

Skills

Customer Success

Account Management

Enterprise Experience

Travel Ready

Growth Mindset

Job description

Zenoti is seeking a Senior Manager - Enterprise Customer Success to lead a portfolio of high ARR customers in the Seattle area. You will drive proactive workshops, business reviews, and insights to grow customers' adoption and value.

The role requires analytical thinking, executive presence, and collaboration with sales, product, and support teams to align outcomes with revenue goals. This position is based in Seattle, WA and offers significant stakeholder engagement and impact.