Senior Enterprise Customer Success Executive (Remote)

Infor Inc.; United States; On-site; USD 120,000 - 180,000; Full time

Job summary

Infor Inc. in the United States is seeking a Senior Customer Success Executive to manage a portfolio of enterprise accounts across industries.

You will drive renewals, adoption of high-value features, and expansion opportunities, partnering across Sales, Services, and Product to deliver measurable business value. Expect executive-level engagement, renewal forecasting, risk mitigation, and cross-functional collaboration to ensure successful cloud and AI transformation initiatives for customers in

Qualifications

• Experience in Customer Success or Account Management supporting Strategic or Enterprise accounts.
• Experience managing renewals, retention strategies, and executive stakeholder relationships.
• Experience using AI to advance customer success needs, speed up analysis, and drive customer outcomes.

Responsibilities

• Own and execute a portfolio of customer success plans, driving adoption of high-value features and modules tied to measurable customer outcomes.
• Conduct Executive Business Reviews (EBRs) and regular cadence calls with customer stakeholders to assess health, surface risks, and align on value realization.
• Manage the full renewal lifecycle — forecasting accurately, identifying and mitigating renewal risk, and driving on-time renewal execution.
• Identify and develop expansion opportunities within your book of business, partnering with Sales to advance commercial conversations.
• Build and maintain account plans that reflect customer strategy, health indicators, stakeholder maps, and commercial trajectory.
• Partner with Sales, Finance, Professional Services, Support, Product, and Solution Consulting to resolve customer risks and accelerate time-to-value.
• Maintain accurate and current account data in Gainsight, including health scores, renewal forecasts, and success plan milestones.
• Use AI tools daily to accelerate analysis, surface insights, and improve the quality and speed of customer-facing deliverables.
• Translate industry priorities into actionable success plans, including process efficiency, supply chain resilience, product innovation, regulatory compliance, margin improvement, sustainability, inventory optimization, and cloud modernization.
• Engage credibly with customer leaders in operations, supply chain, finance, IT, merchandising, product development, manufacturing, warehouse operations, and executive leadership to connect Infor capabilities to measurable business value.
• Identify adoption gaps and expansion opportunities across relevant industry solutions, including ERP, PLM, WMS, supply chain planning, analytics, automation, AI, customer success offerings, and value engagement services.

Skills

Customer success

Account management

Renewals

Executive stakeholder mgmt

AI in CS

Tools

Gainsight

Job description

Infor Inc. in the United States is seeking a Senior Customer Success Executive to manage a portfolio of enterprise accounts across industries.

You will drive renewals, adoption of high-value features, and expansion opportunities, partnering across Sales, Services, and Product to deliver measurable business value. Expect executive-level engagement, renewal forecasting, risk mitigation, and cross-functional collaboration to ensure successful cloud and AI transformation initiatives for customers in