Senior Enterprise Customer Programs Manager

Technology Recovery Group LTD; Westlake (OH); On-site; USD 90,000 - 140,000; Full time

Job summary

Technology Recovery Group LTD is seeking a Customer Program Manager to own end-to-end customer relationships across enterprise accounts and lead large-scale deployments with a hands-on operational mindset. The role collaborates with sales, operations, field services, logistics, procurement, and customer teams to drive projects from order receipt to deployment completion.

The ideal candidate brings strong project management skills, a track record of managing complex multi-site deployments, and

Qualifications

• Bachelor's degree in Business, Supply Chain, Information Technology, Project Management, or related field; equivalent experience considered.
• 5–7+ years of project management experience in technology deployments, managed services, logistics, supply chain, field services, IT lifecycle management, or related industries.
• Demonstrated success managing large, multi-site deployment or rollout projects.
• Proven experience in customer- or account-facing roles, including managing executive relationships and escalations.
• Experience working within ERP, CRM, or service management platforms such as NetSuite, ServiceNow, Salesforce, SAP, Oracle, or similar.
• Strong understanding of project planning, scheduling, risk management, and stakeholder communication.
• Advanced Microsoft Excel and Microsoft Project skills.
• Excellent organizational, analytical, and problem-solving abilities.
• Commercial awareness of contracts, SLAs, renewals, and scope/change management.
• Strong written, verbal, and presentation skills.

Responsibilities

• Own the end-to-end customer relationship for assigned accounts; act as the primary point of contact and internal advocate for the customer.
• Lead multiple concurrent customer deployment projects ranging from hundreds to thousands of devices across multiple locations.
• Serve as the primary customer-facing project manager throughout the project lifecycle.
• Maintain continuity across multiple projects, releases, and vendors to ensure consistent customer experience and program-level delivery.
• Develop and maintain project plans, deployment schedules, milestones, risk logs, and communication plans.
• Facilitate project kickoff meetings, status reviews, executive updates, deployment readiness reviews, Quarterly/Annual Business Reviews (QBRs), and other governance as needed.
• Manage project scope, timelines, risks, dependencies, and issue resolution.

Skills

Project management

Stakeholder management

Customer relationship management

Leadership

Communication

Analytical thinking

Organizational skills

Problem-solving

Presentation skills

Education

Bachelor's degree in Business, Supply Chain, Information Technology, Project Management, or related field; equivalent experience considered.

Tools

NetSuite

ServiceNow

Salesforce

SAP

Oracle

Microsoft Excel

Microsoft Project

Job description

Technology Recovery Group LTD is seeking a Customer Program Manager to own end-to-end customer relationships across enterprise accounts and lead large-scale deployments with a hands-on operational mindset. The role collaborates with sales, operations, field services, logistics, procurement, and customer teams to drive projects from order receipt to deployment completion.

The ideal candidate brings strong project management skills, a track record of managing complex multi-site deployments, and