Senior Enterprise CSM - SaaS Adoption & Growth

IBM; North Carolina; On-site; USD 80,000 - 100,000; Full time

Job summary

IBM is seeking a Customer Success Manager (CSM) to engage with clients, ensuring successful deployment and adoption of Apptio solutions. The ideal candidate will possess a strong customer-facing background in the SaaS industry and be comfortable collaborating with various stakeholders.

The CSM will maintain a portfolio of complex customers, developing engagement strategies and fostering deep trust. Responsibilities include driving customer value, program management oversight, and collaborating with Account Management to ensure retention and satisfaction.

Qualifications

• 2-4 years of experience as a CSM or Technical Account Manager in a SaaS organization.
• Proven ability to manage a portfolio of customers effectively.
• Experience driving customer adoption and delivering value.

Responsibilities

• Maintain a portfolio of large, complex customers as a CSM.
• Develop strong customer relationships and guide them through adoption.
• Act as a product expert and coach customers to achieve their goals.

Skills

Customer-facing experience

Project management

Interpersonal skills

Technical consulting

Tools

Apptio

SaaS tools

Job description

IBM is seeking a Customer Success Manager (CSM) to engage with clients, ensuring successful deployment and adoption of Apptio solutions. The ideal candidate will possess a strong customer-facing background in the SaaS industry and be comfortable collaborating with various stakeholders.

The CSM will maintain a portfolio of complex customers, developing engagement strategies and fostering deep trust. Responsibilities include driving customer value, program management oversight, and collaborating with Account Management to ensure retention and satisfaction.