Senior Enterprise CSM — Renewals & Growth (40 Accounts)

Nooks; United States; À distance; USD 90 000 - 120 000; Plein temps

Avantages offerts par ce poste

Health insurance

Catered lunch and dinner

Unlimited paid time off

Parental leave

Equity incentive plan

Work from home stipend

Commuter benefits

Annual offsite

Résumé du poste

Nooks is seeking a Senior Customer Success Manager to own a portfolio of 40+ mid-market and enterprise accounts in the United States. You will onboard new customers, guide their adoption, and lead renewal conversations, always focusing on delivering measurable value.

You will develop multi-threaded relationships, monitor health metrics, identify upsell opportunities, and collaborate across teams to ensure customers achieve their business goals with Nooks solutions.

Qualifications

• 5+ years of B2B SaaS CSM experience managing 40+ accounts.
• Comfortable with data analytics to identify challenges and opportunities.
• Excellent written and verbal communication skills.

Responsabilités

• Onboard new customers and guide their adoption throughout the journey.
• Proactively address adoption challenges and support renewals.
• Develop and maintain multi-threaded relationships with stakeholders to align on business goals.
• Conduct regular check-ins to share Nooks outcomes and identify opportunities for optimization and growth.
• Lead upsell conversations based on usage data and health metrics.
• Monitor customer health metrics and develop proactive plans
• Assist with Technical Support as needed.
• Voice of the customer within Nooks to feed product improvements.

Connaissances

Customer success

Data analytics

Communication

Self-starter

SaaS tools

Outils

Outreach

Salesloft

Salesforce

HubSpot

Apollo

Description du poste

Nooks is seeking a Senior Customer Success Manager to own a portfolio of 40+ mid-market and enterprise accounts in the United States. You will onboard new customers, guide their adoption, and lead renewal conversations, always focusing on delivering measurable value.

You will develop multi-threaded relationships, monitor health metrics, identify upsell opportunities, and collaborate across teams to ensure customers achieve their business goals with Nooks solutions.