AI SaaS CSM — Scale SMB Success & Renewals

Nooks; San Francisco (CA); Hybrid; USD 90,000 - 140,000; Full time

Benefits offered by this job

Equity

Generous perks

Comprehensive benefits

Job summary

Nooks is seeking an SMB Customer Success Manager in San Francisco to manage a portfolio of 150 SMB accounts, onboard new customers, analyze usage, and drive renewals.You will collaborate across teams and leverage a scaled approach to maximize customer value.

As part of a fast-moving, early-stage startup, you will work with SEP tools like Outreach, Salesloft and HubSpot, contribute to product feedback, and enjoy equity plus comprehensive benefits.

Qualifications

• 1+ years of SDR experience in a B2B SaaS setting.
• 1+ years onboarding and support for B2B SaaS customers.
• Sales domain expertise working with Sales/Sales Development.
• 1+ years CSM in a B2B SaaS environment with renewals track record.
• Hands-on with Outreach, Salesloft, or HubSpot and sales tech.
• Comfort with data analytics to spot customer challenges.
• Excellent written and verbal communication.
• Self-starter in a fast-changing SaaS startup.

Responsibilities

• Manage a portfolio of 150 SMB accounts and maximize value.
• Onboard new customers and integrate Nooks into their processes.
• Analyze usage metrics and drive upsell opportunities.
• Monitor health metrics and plan proactive actions.
• Assist with technical support as needed.
• Develop scalable CS and retention strategies.
• Represent the voice of the customer for product feedback.

Skills

SDR experience

Onboarding support

Sales domain expertise

CSM portfolio 100+

Outreach experience

Salesloft experience

HubSpot experience

Data analytics

Communication skills

Startup experience

Tools

Outreach

Salesloft

HubSpot

Job description

Nooks is seeking an SMB Customer Success Manager in San Francisco to manage a portfolio of 150 SMB accounts, onboard new customers, analyze usage, and drive renewals.You will collaborate across teams and leverage a scaled approach to maximize customer value.

As part of a fast-moving, early-stage startup, you will work with SEP tools like Outreach, Salesloft and HubSpot, contribute to product feedback, and enjoy equity plus comprehensive benefits.