Strategic SaaS CSM | 45 Accounts | Equity

Nooks; United States; Hybrid; USD 85,000 - 115,000; Full time

Benefits offered by this job

Equity

Generous perks

Comprehensive benefits

Job summary

Nooks is seeking a Commercial Customer Success Manager to ensure customers maximize their value from our AI solutions. The ideal candidate should thrive in a dynamic environment, manage 45 accounts, and have experience in B2B SaaS customer management.

This role requires onboarding new clients, monitoring customer health, and fostering account renewals. The position is based in San Francisco, requiring 3 days a week in-office presence.

Qualifications

• 2+ years of B2B SaaS CSM experience with 40+ accounts.
• Comfortable with data analytics to identify challenges.
• Excellent written and verbal communication skills.

Responsibilities

• Manage a portfolio of 45 commercial accounts effectively.
• Onboard new customers, integrating Nooks into processes.
• Develop plans to address customer health metrics.

Skills

B2B SaaS experience

Customer onboarding

Sales tech familiarity

Data analytics

Communication skills

Tools

Salesforce

HubSpot

Job description

Nooks is seeking a Commercial Customer Success Manager to ensure customers maximize their value from our AI solutions. The ideal candidate should thrive in a dynamic environment, manage 45 accounts, and have experience in B2B SaaS customer management.

This role requires onboarding new clients, monitoring customer health, and fostering account renewals. The position is based in San Francisco, requiring 3 days a week in-office presence.