Senior Enterprise CSM for Global Brands — Drive Adoption
Fable
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Benefits offered by this job
Job summary
Fable is seeking a Senior Enterprise Customer Success Manager to own retention and drive product usage across enterprise accounts. You will cultivate executive sponsorship and build trusted relationships with leaders across accessibility, design, product, UX, engineering, and research to connect Fable value to strategic goals.
You will guide customer journeys from onboarding through renewal, grow platform usage, and demonstrate impact with data and insights, while identifying expansion
Qualifications
- 4+ years in Customer Success or similar SaaS role.
- 3+ years managing enterprise relationships.
- Experience with renewals and cross-functional deals.
- Experience using AI for research, prep, or workflows.
- Ability to adapt AI tools to processes and efficiency.
Responsibilities
- Own adoption and sustained product usage across your portfolio.
- Build and execute shared success plans with measurable usage goals.
- Proactively analyze usage to identify adoption barriers and churn risks.
- Own renewal planning and execution with GRR/NRR focus.
- Develop executive sponsorship and grow account resilience.
- Partner with cross-functional teams to improve adoption and retention at scale.
Skills
Tools
Job description
Fable is seeking a Senior Enterprise Customer Success Manager to own retention and drive product usage across enterprise accounts. You will cultivate executive sponsorship and build trusted relationships with leaders across accessibility, design, product, UX, engineering, and research to connect Fable value to strategic goals.
You will guide customer journeys from onboarding through renewal, grow platform usage, and demonstrate impact with data and insights, while identifying expansion
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