Head of Customer Success — Scale a High-Impact Team

MongoDB Inc.; New York (NY); Hybrid; USD 140,000 - 200,000; Full time

Job summary

MongoDB Inc. in New York City is seeking an experienced people leader to grow our Customer Success program within a hybrid work model.

You will recruit, coach and advance both high-touch and tech-touch CS teams, partnering with Sales, Marketing, Support and Product to drive retention, expansion and adoption. You’ll develop talent, foster collaboration across functions, and implement scalable processes to support rapid growth.

Qualifications

• Passion for and experience in hiring, developing and managing a team of individual contributors; Your team and their success are your top priority.
• Proven track record with fast-growing teams, using data to drive initiatives and guide decision making.
• Tech-enabled mindset; comfortable with enterprise infrastructure technologies and Nosql databases.
• Strong prioritization and time-management skills to navigate ambiguity and drive outcomes.

Responsibilities

• People leadership: Recruit, mentor and develop individuals on the CSM team
• Execution: Define and lead a set of analytical metrics to guide the direction of the team; deliver against quarterly and long-term targets
• Build programs: Craft and execute initiatives to grow customer retention, expansion, satisfaction, and product adoption
• Executive presence and communication: Build and maintain relationships across the company teams and offices

Skills

Team leadership

Hiring and developing

Data-driven decisions

Cross-functional collaboration

Excellent communication

Education

Bachelor's degree

3-4 years management experience

Job description

MongoDB Inc. in New York City is seeking an experienced people leader to grow our Customer Success program within a hybrid work model.

You will recruit, coach and advance both high-touch and tech-touch CS teams, partnering with Sales, Marketing, Support and Product to drive retention, expansion and adoption. You’ll develop talent, foster collaboration across functions, and implement scalable processes to support rapid growth.