Senior Enterprise CSM | AI Talent Platform, Unlimited PTO

Remote; San Francisco (CA); Presencial; USD 150.000 - 230.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive base + performance-based

Unlimited PTO

Generous healthcare coverage for you &

Home office stipend

Professional development budget

Equity grants

Descripción de la vacante

Findem is an AI platform for talent outcomes, helping customers achieve faster time to hire and higher-quality candidates through measurable value. The Senior Customer Success Manager will oversee a portfolio of enterprise accounts, aligning business objectives with adoption and retention, while partnering across Product, Marketing, Support, and Implementation.

You will drive strategic reviews, enablement sessions, and risk mitigation to protect and grow recurring revenue, with a focus on

Formación

• 8+ years in Customer Success or Account Management in a B2B SaaS environment.
• 4+ years owning enterprise-tier accounts.
• Direct talent acquisition, recruiting, or HR technology experience preferred.
• Experience guiding customers through platform implementation and change management.
• Strong cross-functional collaboration and executive communication skills.

Responsabilidades

• Serve as the primary CSM for a defined portfolio of Findem's enterprise customers.
• Build and own success plans aligned to each customer's stated business objectives.
• Support executive-level business reviews (QBR/EBR) grounded in adoption and impact data.
• Partner with Account Management to own the renewal path and identify expansion opportunities.
• Drive measurable platform adoption and coordinate Findem University resources.
• Deliver regular reporting on product adoption and renewal risk and business impact.

Conocimientos

Enterprise accounts

Customer success

Executive communication

Descripción del empleo

Findem is an AI platform for talent outcomes, helping customers achieve faster time to hire and higher-quality candidates through measurable value. The Senior Customer Success Manager will oversee a portfolio of enterprise accounts, aligning business objectives with adoption and retention, while partnering across Product, Marketing, Support, and Implementation.

You will drive strategic reviews, enablement sessions, and risk mitigation to protect and grow recurring revenue, with a focus on