Remote Enterprise CSM — AI-Driven EdTech Growth & Retention

Edia Learning, Inc.; Northern (KY); Hybrid; USD 180,000 - 240,000; Full time

Benefits offered by this job

Equity

Flexible vacation

Technology stipend

Job summary

Edia Learning, Inc. is seeking an Enterprise Customer Success Manager (CSM) to drive adoption of our AI-driven platform across K-12 districts. You will own strategic account management with district leaders, focusing on maximizing value, retention, and expansion opportunities.

You will analyze adoption trends, guide customers through best practices, and influence product direction by capturing feedback and prioritizing feature requests. This role offers equity and a flexible vacation policy.

Qualifications

• Bachelor's or Master's degree in Business, Computer Science, or a related field.
• Strong analytical and problem-solving skills with ability to identify trends and drive data-informed decisions.
• Exceptional communication and interpersonal skills, adept at building trust with executives.
• Demonstrated success in managing and expanding customer accounts, driving GDR and NDR.
• Startup experience is a plus, with ability to thrive in fast-paced environments.

Responsibilities

• Strategic account management with district leadership to drive AI-powered student success.
• Analyze adoption trends and outcomes to provide data-backed recommendations.
• Identify upsell and cross-sell opportunities aligned with district priorities.
• Collaborate with product and engineering to influence the roadmap with feature requests.
• Lead training sessions, webinars, and workshops to enable educators to leverage Edia.

Skills

Analytical thinking

Problem solving

Communication skills

Stakeholder management

Enterprise SaaS experience

Leadership

Education

Bachelor's or Master's degree in Business, Computer Science, or related field

Job description

Edia Learning, Inc. is seeking an Enterprise Customer Success Manager (CSM) to drive adoption of our AI-driven platform across K-12 districts. You will own strategic account management with district leaders, focusing on maximizing value, retention, and expansion opportunities.

You will analyze adoption trends, guide customers through best practices, and influence product direction by capturing feedback and prioritizing feature requests. This role offers equity and a flexible vacation policy.