Senior Enterprise CSM — AI-Driven Site Solutions

LVT (LiveView Technologies); American Fork (UT); On-site; USD 70,000 - 120,000; Full time

Benefits offered by this job

Health, dental and vision coverage

401k match up to 4%

Flexible PTO

Job summary

LiveView Technologies is seeking a Commercial Customer Success Manager to oversee a portfolio of enterprise accounts from our headquarters in American Fork, UT. You will drive product adoption, ROI, and voice of the customer to shape our technology roadmap.

The role requires strong relationship management with C-suite stakeholders, 30% travel for Executive Business Reviews, and collaboration across Product, Engineering, and Operations to deliver value.

Qualifications

• 3+ years of proven success in a customer success or account management role.
• Strong familiarity with video surveillance, advanced analytics, IoT, or related intelligent site technologies.
• Exceptional communication, negotiation, and interpersonal skills with C-level executives.
• Ability to analyze complex usage metrics and operational data to derive insights.
• Customer-centric mindset with ability to anticipate client needs and mitigate churn risk.
• Ability to rally cross-functional teams to solve customer challenges and meet objectives.
• Bachelor’s degree and travel up to 30% for on-site client reviews.

Responsibilities

• Strategic Relationship Management with 30+ enterprise accounts to ensure retention and satisfaction.
• Time-to-Value Acceleration by coordinating with deployment and technical teams for onboarding.
• Product Advocacy & Education to train clients on features and Agentic AI updates.
• Proactive Account Health Monitoring in collaboration with Technical Support to resolve escalations.
• Drive end-to-end Renewal & Growth opportunities with Sales for upsell/cross-sell.
• Cross-Functional Collaboration between enterprise clients and Product, Engineering, Operations teams.
• Prepare and deliver quarterly Executive Business Reviews with measurable ROI.

Skills

Enterprise tech experience

Executive presence

Data-driven

Cross-functional leadership

Travel readiness

Education

Bachelor’s degree

Job description

LiveView Technologies is seeking a Commercial Customer Success Manager to oversee a portfolio of enterprise accounts from our headquarters in American Fork, UT. You will drive product adoption, ROI, and voice of the customer to shape our technology roadmap.

The role requires strong relationship management with C-suite stakeholders, 30% travel for Executive Business Reviews, and collaboration across Product, Engineering, and Operations to deliver value.