Remote Enterprise CS Manager: Retention & Growth

Aiwyn; United States; Remote; USD 110,000 - 170,000; Full time

Benefits offered by this job

Adventure travel stipend

Remote work

Flexible PTO

Health benefits

Stock options

401(k) matching

Job summary

Aiwyn, the first complete platform for modern accounting firms, is seeking an experienced Enterprise Customer Success Manager to drive retention and growth within our strategic enterprise base. You will guide onboarding, executive check-ins, and renewal strategies to maximize value and expansion.

You will work with Sales, Product, and Marketing to implement tailored success plans, leverage data insights, and travel up to 30% to engage executive stakeholders across large-scale accounts.

Qualifications

• 4+ years in Customer Success, Renewal Management, or Account Management.
• Enterprise SaaS experience for 2+ years.
• Experience in early-stage startups and adaptability.
• High EQ and stakeholder management skills.
• Proven renewal growth and renewal process design.
• Familiarity with HubSpot or Salesforce.
• Ability to analyze large data sets for trends and early indicators.
• Experience expanding enterprise relationships and negotiating with stakeholders.
• Collaborative mindset with a growth focus.
• Travel up to 30%.

Responsibilities

• Oversee onboarding, post-launch reviews, quarterly business reviews, and executive check-ins to ensure customer success and satisfaction.
• Create tailored success plans with enterprise customers to deliver tangible outcomes.
• Guide customers on adopting and maximizing our solutions for long-term retention and expansion.
• Coordinate with Customer Support to address inquiries and issues.
• Travel on-site to visit customers for executive check-in meetings.
• Collaborate on renewals process and develop renewal playbooks using data insights.
• Partner with Sales, Product, and Marketing to share industry best practices and drive platform evolution.
• Identify and pursue expansion opportunities within enterprise accounts.

Skills

Renewal management

Stakeholder management

Data analysis

Negotiation

Cross-functional collaboration

Tools

HubSpot

Salesforce

Gainsight

ChurnZero

Job description

Aiwyn, the first complete platform for modern accounting firms, is seeking an experienced Enterprise Customer Success Manager to drive retention and growth within our strategic enterprise base. You will guide onboarding, executive check-ins, and renewal strategies to maximize value and expansion.

You will work with Sales, Product, and Marketing to implement tailored success plans, leverage data insights, and travel up to 30% to engage executive stakeholders across large-scale accounts.