Senior Enterprise CS Manager - Biopharma (Remote)

Prudentia Sciences; Cambridge (MA); On-site; USD 130,000 - 180,000; Full time

Benefits offered by this job

Uncapped commission

Equity

Job summary

Prudentia Sciences is seeking a Sr. Customer Success Manager to own enterprise biopharma accounts, drive onboarding, adoption, and renewals. You will implement implementations, train teams, and resolve roadblocks to ensure long-term value realization.

You will monitor usage, manage relationships with senior stakeholders, and collaborate with Product and Engineering to surface customer feedback and enable platform success. Remote-friendly, nationwide US presence encouraged.

Qualifications

• 5+ years of customer success, management consulting, partnerships, account management, or implementation experience in pharma/biopharma/biotech/life sciences industries.
• Knowledge of drug development processes, portfolio management, and deal evaluation frameworks.
• Strong technical aptitude with the ability to master sophisticated software platforms and translate tech into business value.
• Clear, confident communication with senior client stakeholders.
• Comfort operating in fast-paced, high-growth environments where priorities evolve quickly.

Responsibilities

• Own the full account lifecycle for enterprise biopharma customers from onboarding through renewal.
• Design onboarding strategies that accelerate time-to-value and drive adoption and growth.
• Lead quarterly business reviews translating usage data into value realization narratives.
• Build trusted relationships with platform users and senior stakeholders.
• Monitor usage, engagement, and outcomes to proactively grow accounts and manage risk.
• Identify expansion opportunities and coordinate with cross-functional partners and CS leadership.
• Triage customer questions and feedback to Product, work with Engineering on resolutions.

Skills

Customer success

Account management

Onboarding

Adoption strategy

Renewals

Relationship building

Technical aptitude

HubSpot

Tools

HubSpot

Job description

Prudentia Sciences is seeking a Sr. Customer Success Manager to own enterprise biopharma accounts, drive onboarding, adoption, and renewals. You will implement implementations, train teams, and resolve roadblocks to ensure long-term value realization.

You will monitor usage, manage relationships with senior stakeholders, and collaborate with Product and Engineering to surface customer feedback and enable platform success. Remote-friendly, nationwide US presence encouraged.