Senior Enterprise Communications Engineer - Telecommunications

Northwell Health; Manhasset (NY); On-site; USD 90,000 - 120,000; Full time

Job summary

Northwell Health is seeking a networking and communications systems engineer to ensure the integrity of network devices, software and hardware across locations. You will identify, design and program networking infrastructure and communications apps, and develop knowledge base documents for the engineering team.

The role requires 3–5 years of relevant experience and a Bachelor's Degree or equivalent. You will participate in reviews, provide installation and repair services, and guide technicians

Qualifications

• Bachelor's Degree required, or equivalent combination of education and related experience.
• 3-5 years of relevant experience, required.

Responsibilities

• Responsible for engineering and integrity of the networking and communication system’s software, hardware, and configurations.
• Responsible for identifying, engineering/designing and programming of networking infrastructure and communication applications.
• Develops knowledge base documents and conducts knowledge transfer among engineering team.
• Assists in the review and evaluation of project requests and recommends appropriate action.
• Administers installation and repair services.
• Responsible for first level problem resolution for all health system locations.
• Gives guidance and direction to engineering team and outside service technicians.
• Operates under limited guidance and work assignments involve moderately complex to complex issues where the analysis of situations or data requires in-depth evaluation of variable factors.
• Performs related duties as required. All responsibilities noted here are considered essential functions of the job under the Americans with Disabilities Act. Duties not mentioned here, but considered related are not essential functions.

Skills

Networking concepts

Troubleshooting

Education

Bachelor's degree or equivalent

Tools

NEC SV9500

Avaya Communication Manager

Genesys Cloud CX

Job description

Job Description

Ensures integrity of the network devices, communication systems software, hardware. Identifies, programs and maintains all network and communication applications. Assists and participates in the review and design of new or existing network infrastructure and systems. Develops and conducts in-service training on new applications.

Preferred Tools & Systems Knowledge

• NEC SV9500, Avaya Communication Manager, Genesys Cloud CX, or comparable enterprise PBX/CCaaS platforms.

Job Responsibility

• 1.Responsible for engineering and integrity of the networking and communication system’s software, hardware, and configurations.
• 2.Responsible for identifying, engineering/designing and programming of networking infrastructure and communication applications.
• 3.Develops knowledge base documents and conducts knowledge transfer among engineering team.
• 4.Assists in the review and evaluation of project requests and recommends appropriate action.
• 5.Administers installation and repair services.
• 6.Responsible for first level problem resolution for all health system locations.
• 7.Gives guidance and direction to engineering team and outside service technicians.
• 8.Operates under limited guidance and work assignments involve moderately complex to complex issues where the analysis of situations or data requires in-depth evaluation of variable factors.
• 9.Performs related duties as required. All responsibilities noted here are considered essential functions of the job under the Americans with Disabilities Act. Duties not mentioned here, but considered related are not essential functions.

Job Qualification

• Bachelor's Degree required, or equivalent combination of education and related experience
• 3-5 years of relevant experience, required.

Additional Salary Detail
The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future.When determining a team member's base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget and internal equity).