Senior Enterprise Collaboration Systems Analyst

Roehl Transport; Enterprise (NV); On-site; USD 95,000 - 130,000; Full time

Benefits offered by this job

Competitive salary

Variable bonus

Medical insurance

Dental insurance

401(k)

Profit sharing

Paid time off

Tuition reimbursement

Job summary

Roehl Transport is seeking a System Analyst - Enterprise Collaboration to design, administer, and improve our enterprise collaboration platforms such as Webex Calling and Microsoft Teams. You will ensure reliable communication services for employees, drivers, customers, and partners.

You will work with vendors and IT teams to deploy new capabilities, troubleshoot issues, and drive user adoption across the organization, shaping Roehl's communications strategy as business needs evolve.

Qualifications

• Bachelor's degree in Information Technology or equivalent experience supporting enterprise collaboration platforms.
• Experience administering and supporting enterprise collaboration technologies.
• Strong troubleshooting and problem-solving skills for voice, video, messaging, and contact center issues.
• Experience working with vendors and service providers to resolve technical issues and implement new functionality.

Responsibilities

• Design, administer, and support Roehl's enterprise collaboration platforms to ensure reliability and performance.
• Troubleshoot voice, video, messaging, and contact center issues and drive resolutions.
• Collaborate with stakeholders and IT teams to implement new capabilities and improve user adoption.

Skills

Webex Calling

Webex Contact Center

Teams Meetings

Teams Chat

Voice & UC

Call routing

VoIP

Security & Compliance

Vendor management

Documentation

Education

Bachelor's degree in Information Technology

Tools

Cisco Webex Calling

Cisco Webex Contact Center

Microsoft Teams

Microsoft 365

Azure AD

Job description

Roehl Transport is seeking a System Analyst - Enterprise Collaboration to design, administer, and improve our enterprise collaboration platforms such as Webex Calling and Microsoft Teams. You will ensure reliable communication services for employees, drivers, customers, and partners.

You will work with vendors and IT teams to deploy new capabilities, troubleshoot issues, and drive user adoption across the organization, shaping Roehl's communications strategy as business needs evolve.