Senior Enterprise Cloud Platform Support Specialist

Zeiders Enterprises, Inc.; United States; On-site; USD 85,000 - 125,000; Full time

Job summary

Zeiders Enterprises, Inc. seeks a Senior Application Support Specialist to provide operational support for a cloud-hosted digital services platform used across stakeholder communities.

You will assist users with access, navigate platform functionality, and coordinate with engineering teams to resolve issues. The role requires strong communication, documentation, and the ability to work in an Agile environment, supporting cross-functional teams and delivering user guides and training materials to

Qualifications

• Bachelor’s degree in Information Technology, Information Systems, Business Administration, Computer Science, or a related field.
• Six or more years of experience supporting enterprise applications or digital platforms.
• Experience assisting users with application support, troubleshooting, or technical guidance.
• Experience documenting issues and coordinating with technical teams to resolve system problems.
• Experience developing user documentation, guides, or training materials.
• Strong communication and organizational skills with the ability to support diverse user communities.
• Experience supporting enterprise or web-based digital platforms.

Responsibilities

• Provide operational support for a cloud-hosted enterprise digital services platform used by multiple stakeholder communities.
• Assist users with application access, system functionality questions, and general platform support needs.
• Troubleshoot application related issues and coordinate with engineering or infrastructure teams to resolve technical problems.
• Develop and maintain user guides, training materials, and support documentation.
• Support delivery of stakeholder training sessions and informational resources related to platform capabilities.
• Track and document support requests, issues, and resolutions to support continuous improvement of platform operations.
• Collaborate with product owners, engineers, and program leadership to identify recurring issues or opportunities to improve system usability.
• Participate in Agile delivery activities and coordinate with cross functional teams to support platform operations.

Skills

Enterprise app support

Troubleshooting

User documentation

Communication

Agile collaboration

Cross-functional teamwork

Education

Bachelor’s degree in Information Technology / related field

Tools

Help desk systems

Documentation tools

Job description

Zeiders Enterprises, Inc. seeks a Senior Application Support Specialist to provide operational support for a cloud-hosted digital services platform used across stakeholder communities.

You will assist users with access, navigate platform functionality, and coordinate with engineering teams to resolve issues. The role requires strong communication, documentation, and the ability to work in an Agile environment, supporting cross-functional teams and delivering user guides and training materials to