Enterprise Platform Admin & AI Support Specialist

Sub-Zero Group, Inc.; Madison (WI); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive compensation based on技能

Health, dental, vision plans

401(k) profits sharing

On-site UW Health clinic

Education assistance

EV charging

Maternity & paternity leave

Robust benefits package

Job summary

Sub-Zero Group, Inc. is seeking an experienced administrator to lead AI-powered support solutions and manage enterprise platforms such as SharePoint, Miro, Docusign, and Microsoft 365.

You will configure users, licensing, workflows and integrations while delivering advanced support to users and vendors. You will drive upgrades, documentation, budgets, and continuous improvement to boost self-service and support efficiency.

Qualifications

• Experience supporting business applications, SaaS platforms, or enterprise technologies.
• Strong troubleshooting, analytical, and problem-solving skills.
• Experience working with vendors and business stakeholders.
• Strong communication, organization, and customer service skills.

Responsibilities

• Serve as the primary administrator for AI-powered support solutions and automation tools, including knowledge management, testing, and continuous improvement.
• Administer and support enterprise platforms including SharePoint, Miro, Docusign, LinkedIn Learning, Adobe Creative Cloud, SnagIt, workplace security systems, AI-powered support solutions, and other Digital Workplace technologies.
• Manage platform configuration, user access, licensing, workflows, and integrations.
• Provide advanced support for enterprise platforms, working with users, vendors, and IT teams to resolve issues and improve platform performance.
• Support software licensing, renewals, vendor relationships, contracts, and budget planning activities.
• Create and maintain technical documentation, knowledge articles, and support procedures.
• Participate in platform upgrades, implementations, and continuous improvement initiatives.

Skills

Troubleshooting

Analytical thinking

Problem solving

Communication

Customer service

Vendor coordination

Education

Associate degree in Information Technology, Business, Information Systems, or related field

Tools

SharePoint

Microsoft 365

ServiceNow

AI platforms

Job description

Sub-Zero Group, Inc. is seeking an experienced administrator to lead AI-powered support solutions and manage enterprise platforms such as SharePoint, Miro, Docusign, and Microsoft 365.

You will configure users, licensing, workflows and integrations while delivering advanced support to users and vendors. You will drive upgrades, documentation, budgets, and continuous improvement to boost self-service and support efficiency.