Senior Enterprise Client Success Manager

officespacesoftware; United States; Remote; USD 120,000 - 150,000; Full time

Benefits offered by this job

Temporary-to-permanent

Global benefits program

Job summary

OfficeSpace Software seeks a senior Enterprise Customer Success Manager to drive strategic partnerships with large organizations. You will guide executive sponsors, craft adoption plans, and lead renewal and expansion efforts across complex accounts.

You will leverage AI tools to improve insights, coordinate cross-functional teams, and optimize customer outcomes, while maintaining a customer-centric approach. Remote flexibility may be available for global teams.

Qualifications

• At least six years in customer success, strategic/account management in SaaS.
• Experience influencing C-level executives and driving enterprise outcomes.
• Proven ability to manage renewals, expansions, and long customer lifecycles.
• Strong planning, executive reviews, and long-term roadmaps.
• Familiarity with CS platforms and CRM tools like Gainsight or Salesforce.
• Hands-on AI fluency and strong analytical, organizational skills.

Responsibilities

• Manage retention, renewals, and expansion across enterprise accounts.
• Build relationships with executive sponsors and advise customers through onboarding to adoption.
• Lead executive business reviews tying usage to ROI and objectives.
• Use CS data to monitor health, identify churn risk, and spot growth opportunities.
• Coordinate renewal planning with Sales and partner with Product/Engineering/Services to resolve issues.
• Turn feedback into product, positioning, and GTM improvements.
• Leverage AI tools for research, meeting prep, and workflow automation.

Skills

Customer Success

Executive communication

Strategic planning

Renewals leadership

AI fluency

Data analysis

CRM familiarity

Program management

Tools

Gainsight

Salesforce

Job description

OfficeSpace Software seeks a senior Enterprise Customer Success Manager to drive strategic partnerships with large organizations. You will guide executive sponsors, craft adoption plans, and lead renewal and expansion efforts across complex accounts.

You will leverage AI tools to improve insights, coordinate cross-functional teams, and optimize customer outcomes, while maintaining a customer-centric approach. Remote flexibility may be available for global teams.