Senior Enterprise Client Growth Partner

Trueml; United States; Remote; USD 110,000 - 165,000; Full time

Benefits offered by this job

Flexible vacation

Medical/dental/vision insurance

Retirement options

Disability and life insurance

Flexible Spending Account & Limited FＳ

Parental leave, volunteer, and voting‑

On-demand wellness platform

PerkSpot discount program

Job summary

TrueAccord, a TrueML subsidiary, seeks a Senior Client Manager to own strategic enterprise partnerships and drive portfolio growth. You will blend financial acumen with consultative digital collections expertise and executive-level influence to optimize client success.

You will lead high-impact accounts, translate complex metrics into strategic narratives, and collaborate with Product, Analytics, and Engineering to shape roadmaps while mentoring peers in a remote-first, globally distributed team.

Qualifications

• Experience in Operations, Client Management, Default Management, Risk, or Strategy within debt collection or financial services.
• Ability to translate data into actionable insights and strategic recommendations.
• Proven track record leading multi-stakeholder transformations without direct authority.

Responsibilities

• Lead strategic account growth for enterprise clients, partnering with Sales to uncover expansion opportunities and hit revenue goals.
• Translate performance metrics into strategic narratives during Business Reviews with Analytics for multi-channel optimization.
• Advocate for the client internally, feeding feedback to Product and Engineering to influence roadmaps.
• Manage account health and escalations with proactive risk frameworks and executive dashboards.
• Guide enterprise partners through digital-first debt recovery transformations and performance tuning.
• Mentor junior team members and align operations with client success.

Skills

Strategic leadership

Analytical storytelling

Cross-functional collaboration

Owner mindset

Education

Bachelor’s degree or equivalent

Job description

TrueAccord, a TrueML subsidiary, seeks a Senior Client Manager to own strategic enterprise partnerships and drive portfolio growth. You will blend financial acumen with consultative digital collections expertise and executive-level influence to optimize client success.

You will lead high-impact accounts, translate complex metrics into strategic narratives, and collaborate with Product, Analytics, and Engineering to shape roadmaps while mentoring peers in a remote-first, globally distributed team.