Senior Enterprise Architect, Digital Experience

Brown & Brown; United States; On-site; USD 140,000 - 190,000; Full time

Benefits offered by this job

Health Benefits: Medical, Dental, Life

401k; Employee Stock Purchase Plan

Mental Health & Wellness support

Paid Time Off and Holidays

Job summary

Brown & Brown is seeking an Enterprise Architect, Digital Experience to guide the unified digital experience across broker tools, customer portals, CRM, and content platforms.

This enterprise-level role defines target-state architecture, sets standards for our experience platform landscape (Salesforce and Adobe), and mentors delivery teams to realize scalable, API-first solutions. The candidate will collaborate with executives to shape a cohesive broker/customer ecosystem.

Qualifications

• Bachelor's degree in computer science, HCI, Information Systems, or a related field.
• 10+ years in IT, focused on digital experience, CX, CRM, or front-end architecture.
• 5+ years in Enterprise, Solutions, or Digital/CX Architecture leadership.
• Working knowledge of Salesforce and Adobe experience platforms at an architectural level.
• Strong knowledge of front-end architecture, design systems, and UX/CX patterns.
• Experience defining target-state and transition-state architecture and aligning roadmaps with delivery constraints.
• Experience building unified architecture across distinct business models or go-to-market segments.
• A track record of advocating for and adopting emerging CX and experience technology.

Responsibilities

• Lead multi-year vision for broker and customer digital experience and transition states.
• Drive a unified architecture that serves Retail and Specialty Distribution on shared platforms.
• Build unconstrained roadmaps and shape them into fundable plans.
• Evaluate emerging CX technology and recommend adoption paths.
• Set architecture direction for CRM & content platforms including Salesforce & Adobe.
• Define integration approach and long-term scalability across platforms.
• Guide platform/delivery teams on architectural fit and delivery timelines.
• Mentor solution architects and front-end/UX engineers; drive standards adoption.

Skills

Enterprise architecture leadership

Front-end architecture

CX/UX patterns

Roadmap alignment

Stakeholder influence

Education

Bachelor's degree in computer science / HCI / Information Systems

Master's degree in technology / related field

Tools

Salesforce

Adobe Experience Platform

Adobe Analytics

Job description

Brown & Brown is seeking an Enterprise Architect, Digital Experience to guide the unified digital experience across broker tools, customer portals, CRM, and content platforms.

This enterprise-level role defines target-state architecture, sets standards for our experience platform landscape (Salesforce and Adobe), and mentors delivery teams to realize scalable, API-first solutions. The candidate will collaborate with executives to shape a cohesive broker/customer ecosystem.