Enterprise Architect, Digital Experience

Brown & Brown; United States; In loco; USD 140.000 - 190.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health Benefits: Medical, Dental, Life

401k; Employee Stock Purchase Plan

Mental Health & Wellness support

Paid Time Off and Holidays

Descrizione del lavoro

Brown & Brown is seeking an Enterprise Architect, Digital Experience to guide the unified digital experience across broker tools, customer portals, CRM, and content platforms.

This enterprise-level role defines target-state architecture, sets standards for our experience platform landscape (Salesforce and Adobe), and mentors delivery teams to realize scalable, API-first solutions. The candidate will collaborate with executives to shape a cohesive broker/customer ecosystem.

Competenze

• Bachelor's degree in computer science, HCI, Information Systems, or a related field.
• 10+ years in IT, focused on digital experience, CX, CRM, or front-end architecture.
• 5+ years in Enterprise, Solutions, or Digital/CX Architecture leadership.
• Working knowledge of Salesforce and Adobe experience platforms at an architectural level.
• Strong knowledge of front-end architecture, design systems, and UX/CX patterns.
• Experience defining target-state and transition-state architecture and aligning roadmaps with delivery constraints.
• Experience building unified architecture across distinct business models or go-to-market segments.
• A track record of advocating for and adopting emerging CX and experience technology.

Mansioni

• Lead multi-year vision for broker and customer digital experience and transition states.
• Drive a unified architecture that serves Retail and Specialty Distribution on shared platforms.
• Build unconstrained roadmaps and shape them into fundable plans.
• Evaluate emerging CX technology and recommend adoption paths.
• Set architecture direction for CRM & content platforms including Salesforce & Adobe.
• Define integration approach and long-term scalability across platforms.
• Guide platform/delivery teams on architectural fit and delivery timelines.
• Mentor solution architects and front-end/UX engineers; drive standards adoption.

Conoscenze

Enterprise architecture leadership

Front-end architecture

CX/UX patterns

Roadmap alignment

Stakeholder influence

Formazione

Bachelor's degree in computer science / HCI / Information Systems

Master's degree in technology / related field

Strumenti

Salesforce

Adobe Experience Platform

Adobe Analytics

Descrizione del lavoro

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

Brown & Brown is seeking an Enterprise Architect, Digital Experience to join our growing team!

About the Role

Brokers and customers are at the center of everything Brown & Brown does, and the digital tools they use should feel like one connected experience. As Enterprise Architect, Digital Experience, you will set the direction for that experience across broker tools, customer portals, CRM, and content platforms

This is an enterprise-level role. You will define the target-state and transition-state architecture, set standards for our experience platform landscape (including Salesforce and Adobe), and map out a realistic path to get there. You will guide the teams who build and configure these platforms rather than doing the hands-on administration yourself.

A central goal of this role is one unified digital experience architecture that serves Retail and Specialty Distribution on shared platforms and standards, instead of separate solutions for each part of the business.

What You’ll Do

Lead Target-State and Transition-State Architecture

• Own the multi-year vision for broker and customer digital experience, and the transition states along the way
• Drive a unified architecture that serves Retail and Specialty Distribution on shared platforms and standards
• Build unconstrained roadmaps showing the ideal path, then work with delivery, PMO, and finance leaders to shape them into constrained, fundable plans
• Evaluate emerging CX technology and recommend adoption paths

Set Experience Platform Strategy

• Set architecture direction and standards for CRM and content/experience platforms, including Salesforce and Adobe
• Define how broker-facing tools and customer-facing experiences connect as one coherent system
• Guide platform and delivery teams on architectural fit, integration approach, and long-term scalability
• Evaluate new CX, CRM, and experience platform capabilities and make enterprise-level adoption recommendations

Collaborate with Delivery Teams

• Join program-level planning and solution reviews early, while designs are still taking shape
• Serve as a standing resource for solution architects and front-end/UX engineers
• Weigh trade-offs between experience quality, platform constraints, and delivery timelines
• Advocate for emerging experience technology, including CX, personalization, and AI-assisted broker tools
• Sponsor proofs of concept and pilots to reduce risk before enterprise-wide adoption
• Own the intake and evaluation of new experience tools proposed by teammates or vendors

Establish Standards and Patterns

• Author architecture principles and standards for digital experience and front-end engineering
• Maintain a pattern library, reference architecture, and architecture decision records (ADRs) for broker and customer experience components
• Promote API-first, headless, and modern integration patterns

Guide Governance

• Build lightweight, delivery-friendly governance for experience projects
• Work with Information Security to build security and privacy into designs from the start
• Track and reduce technical debt within experience platforms

Lead Through Influence

• Advise executives on digital experience strategy in clear business terms
• Facilitate architecture review boards for experience initiatives
• Mentor solution architects and front-end/UX engineers, and drive adoption of standards through influence

What You Bring

Required

• Bachelor's degree in computer science, HCI, Information Systems, or a related field
• 10+ years in IT, primarily in digital experience, CX, CRM, or front-end-adjacent architecture
• 5+ years in Enterprise, Solutions, or Digital/CX Architecture leadership
• Working knowledge of Salesforce and Adobe experience platforms at an architectural level (hands-on implementation experience is not required)
• Strong knowledge of front-end architecture, design systems, and UX/CX patterns
• Experience defining target-state and transition-state architecture and aligning roadmaps with delivery constraints
• Experience building unified architecture across distinct business models or go-to-market segments
• A track record of advocating for and adopting emerging CX and experience technology

Preferred

• Master's degree in technology, HCI, or a related field
• Salesforce Architect certification (Application or System Architect)
• Adobe Experience Manager or Adobe Analytics certification
• Experience in insurance, financial services, or another regulated industry
• Experience with broker, agency, or distribution-partner platforms
• Familiarity with AI-driven personalization
• Experience in scaled agile environments (SAFe or similar)

We go beyond standard benefits, focusing on the total well-being of our teammates, including:

• Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
• Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
• Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
• Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts, and more

Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.

The Power to Be Yourself

As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, "The Power to Be Yourself".