Digital Growth Architect for Insurance Brokerage

001 Brown & Brown, Inc; Daytona Beach (FL); On-site; USD 140,000 - 190,000; Full time

Benefits offered by this job

Health Benefits

401k

Student Loan Assistance

Tuition Reimbursement

Mental Health Support

Paid Time Off

Job summary

Brown & Brown, Inc. is seeking a Digital Innovation Leader to translate strategy into practical digital solutions that accelerate growth and improve client experience within the Small Business segment. This hands-on role builds and deploys tools and workflows to enhance broker efficiency and client outcomes.

The leader collaborates across enterprise digital teams to ensure the right platforms are used, while guiding AI and automation initiatives to reduce costs and improve service quality.

Qualifications

• Experience delivering digital tools, automation, or workflow improvements in a commercial environment.
• Strong understanding of the insurance broking value chain (sales, placement, servicing).
• Ability to translate business needs into digital requirements and practical solutions.
• Hands-on experience with CRM, workflow automation, dashboards, or martech tools.
• Comfortable working across business and technical teams to drive execution.

Responsibilities

• Translate Small Business strategy into actionable digital initiatives, tools, and workflows.
• Identify practical digital opportunities that improve acquisition, retention, placement, and servicing.
• Act as a trusted advisor to segment leadership on digital enablement and capability building.
• Build and deploy digital tools (CRM enhancements, workflow automation, appetite tools, dashboards) to improve broker efficiency and client outcomes.
• Develop repeatable digital playbooks for acquisition, placement, and servicing.

Skills

Digital tool delivery

Automation experience

Cross-functional collaboration

Strategic thinking

Tools

CRM

Workflow automation

Dashboards

Martech tools

Job description

Brown & Brown, Inc. is seeking a Digital Innovation Leader to translate strategy into practical digital solutions that accelerate growth and improve client experience within the Small Business segment. This hands-on role builds and deploys tools and workflows to enhance broker efficiency and client outcomes.

The leader collaborates across enterprise digital teams to ensure the right platforms are used, while guiding AI and automation initiatives to reduce costs and improve service quality.