Senior Enterprise Apps & Systems Leader

Perkins Coie LLP

Boise (ID)

On-site

USD 140,000 - 230,000

Full time

14 days+

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Job summary

Perkins Coie LLP is seeking a Senior Manager, Enterprise Applications and Systems to lead the operational management, technical leadership, and transformation of the firm’s enterprise application ecosystem. You will drive modernization, ensure secure hosting, and champion Agile/Scrum delivery across Practice Solutions, Enterprise Platforms, and Risk & Compliance domains.

You will assess team structures, guide reorganizations, and spearhead retraining to upskill staff while partnering with HR and

Qualifications

Experience with legal or professional services applications such as iManage, Intapp, Elite 3E, Office365, Litera, Bighand Create, or similar platforms.
Experience leading team restructuring, workforce development, and technical upskilling initiatives.
Demonstrated success implementing Agile or Scrum practices in technical operations or application delivery teams.
Deep understanding of system administration, integration, and performance optimization.
Experience leading application operations in hybrid or cloud environments (Azure preferred).
Strong analytical and problem‑solving skills with a focus on service delivery and root‑cause analysis.
Excellent leadership, communication, and vendor management skills; familiarity with AI tools and data analytics concepts.

Responsibilities

Lead daily operations and support for a complex portfolio of firm applications and services, ensuring high availability, reliability, and performance.
Oversee incident, problem, and change management processes for application services, ensuring adherence to ITIL and firm standards.
Establish and track operational KPIs, including system uptime, performance, service quality, and efficiency improvements.
Drive continuous improvement in application delivery, support processes, and technical documentation.
Ensure upgrades, patches, and enhancements are delivered with minimal disruption to firm operations.
Provide hands-on technical guidance and direction for application engineers, administrators, and analysts.
Oversee integrations, configurations, and performance tuning across platforms.
Maintain a deep understanding of the firm's core systems, including Practice Solutions, Enterprise Platforms, Finance, Productivity & Collaboration, and Risk & Compliance.
Lead adoption and governance of no-code/low-code platforms such as Microsoft Power Platform and ServiceNow App Engine.
Partner with business and practice teams to evaluate, adopt, and integrate AI into services, processes, and systems.
Collaborate with infrastructure, cloud, and cybersecurity teams to ensure secure, compliant hosting environments.
Support system integrations and automation initiatives to reduce manual effort and improve user experience.
Lead, coach, and develop a team of application professionals focused on operational excellence and customer service.
Assess team capabilities, identify skill gaps, and realign responsibilities or reorganize teams as needed.
Develop retraining programs to enhance technical competencies and cross-functional collaboration.
Foster a culture of accountability, technical rigor, and continuous learning with an AI/data-first foundation.
Promote Agile and Scrum methodologies to improve collaboration, delivery cadence, and responsiveness to change.
Manage workloads, priorities, and resource planning to meet service expectations and project commitments.
Partner with HR and firm leadership to attract and retain top technical talent.
Oversee vendor performance, contracts, and support agreements for assigned platforms.
Manage escalation of technical issues with vendors and coordinate resolution efforts.
Evaluate and recommend platform updates, technical roadmaps, and lifecycle plans.
Ensure adherence to firm policies, data protection, and regulatory standards.
Collaborate with Risk, Compliance, and Information Security teams to maintain proper controls and audit readiness.
Develop, maintain and test business continuity and disaster recovery plans for responsible applications and platforms.