Senior Enterprise Apps Support Specialist

Wynn-Resorts-5; Las Vegas (NV); On-site; USD 70,000 - 105,000; Full time

Job summary

Wynn Resorts is seeking an Application Support Analyst to deliver Five-Star service by applying analytical and problem-solving skills to identify, communicate, and resolve issues, minimizing service disruption. The role covers maintenance, administration, and root-cause analysis of enterprise applications, with collaboration across Service Desk and NOC.

Responsibilities include on-call support, 24x7 operations, thorough documentation of configurations, and adherence to change plans.

Qualifications

• Five+ years in information technology in a large-scale environment.
• Experience supporting multiple enterprise applications (Opera, Micros, Kronos, Dynamics 365, etc.).
• Strong analytical, problem-solving, and communication skills.

Responsibilities

• Provide third-tier application and technical support, including 24x7 availability.
• Document applications, configurations, troubleshooting steps and resolutions.
• Collaborate with Service Desk and NOC to resolve incidents and requests.
• Participate in planning, testing, implementing, and monitoring changes.
• Maintain knowledge base and ensure SLA/KPI objectives are met.

Education

Bachelor’s Degree in a related field

Tools

Opera

Micros

Kronos

Patron Management

Dynamics 365

Genesis

Symphony

Copilot prompting

Job description

Wynn Resorts is seeking an Application Support Analyst to deliver Five-Star service by applying analytical and problem-solving skills to identify, communicate, and resolve issues, minimizing service disruption. The role covers maintenance, administration, and root-cause analysis of enterprise applications, with collaboration across Service Desk and NOC.

Responsibilities include on-call support, 24x7 operations, thorough documentation of configurations, and adherence to change plans.