24/7 Enterprise App Support Specialist

Wynn Resorts; Las Vegas (NV); On-site; USD 70,000 - 110,000; Full time

Job summary

Wynn Resorts is seeking an Application Support Analyst to deliver Five-Star service through strong analytical and problem-solving skills. You will support enterprise applications, perform maintenance, administration, and root cause analysis, and work with the Service Desk and NOC to resolve incidents.

Responsibilities include documenting systems, following change plans, and providing on-site and remote assistance in a 24x7 environment. Strong communication and teamwork are essential.

Qualifications

• Five-plus years in information technology in large-scale environments.
• Experience supporting Opera, Micros, Kronos, Patron Management, Dynamics 365, Genesis, Symphony.
• Excellent verbal and written communication; ability to document issues and solutions clearly.
• Willingness to work in a 24x7 environment and manage multiple priorities.
• Experience coordinating with cross-functional teams and vendors.

Responsibilities

• Provide high-level application and technical support to customers, partners and internal resources.
• Serve as third-tier support to ensure timely resolution of incidents and service requests.
• Document applications, configurations, troubleshooting steps and ongoing maintenance details.
• Adhere to Change Management guidelines and participate in production changes.
• On-call rotation and 7x24x365 coverage as required.
• Communicate status updates and provide proactive information to users.

Skills

Customer service

Problem solving

Analytical thinking

Communication skills

Incident management

multitasking and prioritization

Team collaboration

Education

Bachelor’s degree

ITIL Foundations

Tools

Opera

Micros

Kronos

Patron Management

Dynamics 365

Genesis

Symphony

Copilot prompting

Job description

Wynn Resorts is seeking an Application Support Analyst to deliver Five-Star service through strong analytical and problem-solving skills. You will support enterprise applications, perform maintenance, administration, and root cause analysis, and work with the Service Desk and NOC to resolve incidents.

Responsibilities include documenting systems, following change plans, and providing on-site and remote assistance in a 24x7 environment. Strong communication and teamwork are essential.