Senior Enterprise AI Support Engineer — Live Customer Impact

Unframe; New York (NY); Presencial; USD 120 000 - 170 000; Tempo integral

Resumo da oferta

Unframe is seeking a Senior Enterprise Support Engineer to be the primary technical liaison for Fortune 500 clients, owning end-to-end incident resolution, AI agent orchestration, and live strategy calls. You’ll work closely with product and engineering to translate complex issues into actionable improvements, while shaping our enterprise support playbooks and SLAs.

You’ll own client tech issues across cloud/API forensics, SQL queries, and log analysis, influencing both technical outcomes and

Qualificações

• 4+ years in technical support or similar hands-on role.
• Experience advising enterprise stakeholders on live calls.
• Proactive, accountable, able to handle ambiguity.

Responsabilidades

• Lead enterprise client engagements with high energy and technical authority.
• Investigate, reproduce, and resolve production incidents across apps and logs.
• Configure and deploy autonomous AI agents to automate triage workflows.
• Own technical relationships and help define SLAs and runbooks.

Conhecimentos

Enterprise support

Executive communication

Incident triage

AI agent orchestration

Ferramentas

SQL

CloudWatch

Datadog

Splunk

Grafana

Loki

REST APIs

JSON payloads

OAuth 2.0

SSO/SAML

Okta

Descrição da oferta de emprego

Unframe is seeking a Senior Enterprise Support Engineer to be the primary technical liaison for Fortune 500 clients, owning end-to-end incident resolution, AI agent orchestration, and live strategy calls. You’ll work closely with product and engineering to translate complex issues into actionable improvements, while shaping our enterprise support playbooks and SLAs.

You’ll own client tech issues across cloud/API forensics, SQL queries, and log analysis, influencing both technical outcomes and