Senior Enterprise Support Engineer (Fully Remote)

Unframe; United States; Remote; USD 100,000 - 160,000; Full time

Job summary

Unframe is seeking a dedicated technical engineer to serve as the primary technical advisor for enterprise clients. You will own issues end-to-end, drive live strategy calls, and lead high-stakes de-escalations across complex environments.

Responsibilities include investigating production incidents using SQL and log analysis, plus coding forensics and deploying autonomous AI agents to automate triage workflows. Apply today for a hands-on role with direct customer impact.

Qualifications

• 4+ years of experience in technical support, support engineering, QA, or solutions engineering.
• Proficiency with SQL, cloud log analysis, REST APIs, and enterprise authentication protocols.
• Active daily practitioner of generative AI and agentic coding tools.

Responsibilities

• Serve as the primary technical advisor and face of Unframe for enterprise clients.
• Own client technical issues end-to-end and drive live strategy and de-escalation calls.
• Lead enterprise client engagements and handle high-stakes account de-escalations.
• Investigate and resolve production incidents using SQL, log analysis, and code forensics.
• Configure and deploy autonomous AI agents to automate triage workflows.

Skills

SQL

Log analysis

REST APIs

Auth protocols

Generative AI

Agentic coding

Job description

• Serve as the primary technical advisor and face of Unframe for enterprise clients.
• Own client technical issues end-to-end and drive live strategy and de-escalation calls.

What You'll Do:

• Lead enterprise client engagements and handle high-stakes account de-escalations.
• Investigate and resolve production incidents using SQL, log analysis, and code forensics.
• Configure and deploy autonomous AI agents to automate triage workflows.

What We're Looking For:

• 4+ years of experience in technical support, support engineering, QA, or solutions engineering.
• Proficiency with SQL, cloud log analysis, REST APIs, and enterprise authentication protocols.
• Active daily practitioner of generative AI and agentic coding tools.

Why Join Us:

• Solve real technical problems while working closely with customers, product, and engineering teams.
• Gain exposure to complex enterprise environments and cutting-edge AI products with direct ownership.

Unframe

Unframe is an AI-first startup helping the world’s largest enterprises bring LLM-powered applications to life in days. Backed by Bessemer, Craft, and TLV Partners with $100M in Series B funding, it is a fast-growing, revenue-generating company working with Fortune 500 customers globally.