Senior Enterprise AI Support Engineer

Unframe; Tampa (FL); Presencial; USD 110 000 - 170 000; Tempo integral

Resumo da oferta

Unframe is seeking a Senior Enterprise Support Engineer to act as the primary technical advisor for enterprise clients. You will own end-to-end client issues across cloud/API forensics, and drive live strategy discussions with Fortune 500 stakeholders.

You will establish support playbooks, SLAs, and escalation paths while partnering with Product and Engineering to turn friction into actionable product improvements.

Qualificações

• 4+ years in technical support, support engineering, QA, or similar hands-on role.
• Experience presenting to enterprise stakeholders on live video calls.
• Proactive, accountable, and able to navigate ambiguity without escalation.
• Strong diagnostic stack: SQL, cloud logs, REST APIs, and authentication protocols.

Responsabilidades

• Lead enterprise client engagements with technical authority and poise.
• Investigate, reproduce, and resolve production incidents across web apps, APIs, logs, and databases.
• Configure, test, and deploy autonomous AI agents for log analysis and triage.
• Own the technical relationship for enterprise accounts and help define SLAs and runbooks.
• Collaborate with Product/Engineering to translate feedback into improvements.

Conhecimentos

SQL queries

Cloud log analysis

REST APIs & JSON

SSO/OAuth/Okta

AI tools & agent orchestration

Executive communication

Ferramentas

CloudWatch

Datadog

Splunk

Grafana/Loki

GitHub

Descrição da oferta de emprego

Unframe is seeking a Senior Enterprise Support Engineer to act as the primary technical advisor for enterprise clients. You will own end-to-end client issues across cloud/API forensics, and drive live strategy discussions with Fortune 500 stakeholders.

You will establish support playbooks, SLAs, and escalation paths while partnering with Product and Engineering to turn friction into actionable product improvements.