Senior Enterprise AI Support Engineer

Openkrill

United States

Remote

USD 120,000 - 180,000

Full time

4 days ago

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Job summary

Unframe is seeking a Senior Enterprise Support Engineer on the East Coast to act as the technical face to Fortune 500 clients. You will own incidents end‑to‑end, run de‑escalations, and drive AI agent orchestration for log analysis and automated triage.

You will join a fast‑moving, customer‑facing team that collaborates with Product and Engineering to shape support playbooks, SLAs, and customer outcomes from day one.

Qualifications

4+ years in a hands‑on technical role such as support engineering or QA.
Experience presenting to enterprise stakeholders on live video calls.
High energy, proactive communication and ownership for client outcomes.

Responsibilities

Lead enterprise client engagements with technical authority on live video calls.
Investigate production incidents across apps, databases, and logs.
Configure and deploy autonomous AI agents to analyze logs and automate triage.
Own technical relationships and define SLAs, runbooks, and escalation paths.
Collaborate with Product and Engineering to turn friction into product improvements.

Skills

Enterprise comms

Live video calls

Problem solving

Accountability

Tools

SQL queries

Cloud logging

REST APIs

JSON payloads

Webhooks

DevTools

SSO/OAuth

AI agents tools

Job description

You will join a fast‑moving, customer‑facing team that collaborates with Product and Engineering to shape support playbooks, SLAs, and customer outcomes from day one.

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