Customer Success

Jobtailor; California (MO); On-site; USD 90,000 - 150,000; Full time

Job summary

Jobtailor is seeking an experienced Customer Success professional to manage a portfolio of enterprise customers, maximize value from Mistral's AI solutions, and build trusted executive relationships.

You will lead onboarding, adoption, and ongoing engagement, monitor health metrics, coordinate with Sales, Product, and Engineering, and drive renewals and expansions.

Qualifications

• Minimum 5+ years in customer-facing roles such as Customer Success, Account Management, or Solutions Consulting.
• Experience ideally in a technical or SaaS environment.
• Ability to manage enterprise customer relationships and drive adoption, satisfaction, and retention.
• Experience working with technical products.
• Ability to engage confidently with Data, IT, and Engineering teams.
• Strong communication and presentation skills for technical and executive audiences.
• Business acumen to identify upsell and expansion opportunities.

Responsibilities

• Manage a portfolio of enterprise customers and maximize the value of Mistral's AI solutions
• Build trusted relationships with key stakeholders and tailor solutions to business needs
• Lead customer onboarding, adoption, and ongoing engagement
• Monitor customer health metrics, identify risks, and address challenges to prevent churn
• Collaborate with Sales on upsell and cross-sell opportunities
• Partner with Product and Engineering to gather feedback and influence the product roadmap
• Develop and deliver customer training, enablement programs, and best practices
• Conduct regular business reviews (QBRs)
• Advise customers on leveraging Mistral's AI solutions to achieve business outcomes
• Work with Support and Product teams to ensure seamless experiences from deployment to production
• Create and execute customer success plans with KPIs, timelines, and measurable outcomes
• Advocate for customer needs internally
• Share customer insights with Product, Sales, and Engineering
• Clear deployment and adoption obstacles to accelerate time-to-value
• Support renewals, contract negotiations, expansion discussions, and internal coordination

Skills

Enterprise Relationship Management

Technical Product Engagement

Communication and Presentation Skills

AI/ML Familiarity

Customer Onboarding

Customer Health Metrics Monitoring

KPI Development

Business Reviews Conducting

Technical Requirement Understanding

Collaboration

Customer-Centric Approach

Problem Solving

Organizational Skills

Passion for Challenges

Tools

SaaS Solutions

AI Solutions

Customer Success Tools

Job description

• Manage a portfolio of enterprise customers and maximize the value of Mistral's AI solutions


• Build trusted relationships with key stakeholders and tailor solutions to business needs


• Lead customer onboarding, adoption, and ongoing engagement


• Monitor customer health metrics, identify risks, and address challenges to prevent churn


• Collaborate with Sales on upsell and cross-sell opportunities


• Partner with Product and Engineering to gather feedback and influence the product roadmap


• Develop and deliver customer training, enablement programs, and best practices


• Conduct regular business reviews (QBRs)


• Advise customers on leveraging Mistral's AI solutions to achieve business outcomes


• Work with Support and Product teams to ensure seamless experiences from deployment to production


• Create and execute customer success plans with KPIs, timelines, and measurable outcomes


• Advocate for customer needs internally


• Share customer insights with Product, Sales, and Engineering


• Clear deployment and adoption obstacles to accelerate time-to-value


• Support renewals, contract negotiations, expansion discussions, and internal coordination

Requirements

• 5+ years of experience in customer-facing roles such as Customer Success, Account Management, or Solutions Consulting


• Experience ideally in a technical or SaaS environment


• Ability to manage enterprise customer relationships and drive adoption, satisfaction, and retention


• Experience working with technical products


• Ability to engage confidently with Data, IT, and Engineering teams


• Strong communication and presentation skills for technical and executive audiences


• Business acumen to identify upsell and expansion opportunities


• Familiarity with AI/ML concepts is a plus


• Ability to understand and discuss technical requirements


• Hands-on, customer-centric, collaborative, and organized


• Passion for solving complex challenges

Core Competencies

Demonstrates expertise in managing enterprise customer relationships, driving adoption and retention of AI solutions, and collaborating with cross-functional teams to deliver tailored solutions and measurable outcomes. Strong communication and business acumen are essential for identifying upsell opportunities and advocating for customer needs.

Highest-signal resume keywords

• Customer Success Management


• Enterprise Relationship Management


• Technical Product Engagement


• Communication and Presentation Skills


• AI/ML Familiarity

Hard Skills

• Customer Onboarding


• Customer Health Metrics Monitoring


• KPI Development


• Business Reviews Conducting


• Technical Requirement Understanding

Soft Skills

• Collaboration


• Customer-Centric Approach


• Problem Solving


• Organizational Skills


• Passion for Challenges

Industry Keywords

• Enterprise Customers


• Upsell Opportunities


• Cross-Sell Opportunities


• Customer Retention


• Technical Environment

Tools & Technologies

• SaaS Solutions


• AI Solutions


• Customer Success Tools