Senior Enterprise Ads Success Manager

PayPal; Chicago (IL); Hybrid; USD 96,000 - 142,000; Full time

Benefits offered by this job

Hybrid work model

Healthcare coverage

Paid time off

Job summary

PayPal Ads is seeking a strategic, media-savvy Customer Success Manager to lead the execution of full-funnel media programs across a diverse portfolio of advertisers and agency partners.

The ideal candidate brings deep advertising and digital media expertise, along with strong client partnership skills, to bring media strategies to life through thoughtful execution and ongoing optimization, deliver clear and actionable insights, and support sustainable advertiser growth.

Qualifications

• 6+ years of experience in advertising and digital media.
• Proven track record managing multiple clients and stakeholders in a fast-paced environment.
• Strong analytical skills and comfort using data to inform decisions and communicate insights.
• Exceptional written and verbal communication skills, with the ability to influence cross-functional teams and client decision-makers.
• Demonstrated success building long-term partnerships that drive measurable business outcomes.
• 3+ years of relevant experience and a Bachelor's degree OR Any equivalent combination of education and experience.

Responsibilities

• Manage mid-sized to large client accounts
• Develop and present strategic advertising proposals
• Collaborate with internal teams to execute and optimize campaigns
• Analyze performance data and provide actionable insights
• Identify upsell and renewal opportunities
• Leverage ad platforms and attribution tools to measure ROI and advise on optimization
• Serve as the primary point of contact for onboarding, campaign execution, and ongoing advertiser support
• Bring approved media strategies to life through thoughtful execution and ongoing optimization
• Monitor campaign performance and deliver data-driven recommendations to support advertiser growth
• Capture advertiser and internal feedback to inform product enhancements

Education

Bachelor's degree or equivalent

Job description

PayPal Ads is seeking a strategic, media-savvy Customer Success Manager to lead the execution of full-funnel media programs across a diverse portfolio of advertisers and agency partners.

The ideal candidate brings deep advertising and digital media expertise, along with strong client partnership skills, to bring media strategies to life through thoughtful execution and ongoing optimization, deliver clear and actionable insights, and support sustainable advertiser growth.