Sr. Specialist, Enterprise Servicing - PayPal Ads

PayPal; New York (NY); On-site; USD 109,000 - 156,000; Full time

Benefits offered by this job

Healthcare coverage

Paid time off

Job summary

PayPal Ads is seeking a strategic, media-savvy Customer Success Manager to lead full-funnel media programs for a diverse advertiser portfolio and agency partners. The role requires deep advertising and digital media expertise, along with strong client partnership skills to drive growth.

The successful candidate will translate media strategies into thoughtful execution, provide actionable insights, and collaborate with cross-functional teams to optimize performance and client satisfaction.

Qualifications

• 6+ years of experience in advertising and digital media.
• Proven track record managing multiple clients and stakeholders in a fast-paced environment.
• Strong analytical skills and data-driven decision making.

Responsibilities

• Serve as the primary point of contact for onboarding, campaign execution, and ongoing advertiser support, partnering closely with the Account Executive.
• Bring approved media strategies to life through thoughtful execution and ongoing optimization.
• Monitor campaign performance and deliver data-driven insights and recommendations to support advertiser growth and retention.
• Build strong relationships and drive alignment across key stakeholders.
• Capture advertiser and internal feedback to inform product improvements and process enhancements.

Skills

Advertising & digital media

Client management

Data-driven insights

Education

Bachelor's degree

Job description

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other.

We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade.

Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Summary

PayPal Ads is seeking a strategic, media-savvy Customer Success Manager to lead the execution of full-funnel media programs across a diverse portfolio of advertisers and agency partners. The ideal candidate brings deep advertising and digital media expertise, along with strong client partnership skills, to bring media strategies to life through thoughtful execution and ongoing optimization, deliver clear and actionable insights, and support sustainable advertiser growth.

Job Description

Essential Responsibilities

• Develops strategic engagement plans that anticipate client needs and enhance satisfaction. Facilitates workshops or training sessions to deepen client relationships.
• Creates and implements communication strategies that promote clarity and engagement. Provides coaching to peers on effective communication techniques.
• Acts as a subject matter expert, guiding clients on advanced product applications and troubleshooting complex issues. Shares knowledge with team members.
• Acts as a subject matter expert, guiding clients on advanced product applications and troubleshooting complex issues. Shares knowledge with team members.
• Leads discussions on market trends that impact client strategies, offering proactive advice to help clients adapt to changes.
• Designs and implements comprehensive solutions that address complex client challenges, ensuring alignment with overall account strategies.
• Oversees resolution processes for high-impact client issues, ensuring thorough communication and follow-up with stakeholders.
• Develops systems to track and analyze client interactions, identifying patterns that inform proactive service interventions.
• Builds strong relationships with key clients, ensuring their voices are represented in organizational decisions and strategy.
• Analyzes feedback trends to identify areas for improvement and collaborates with cross-functional teams to implement changes based on merchant insights, enhancing overall service delivery.
• Proactively seeks and proposes tailored growth opportunities based on merchant needs and business goals, using data and insights to support recommendations.
• Develops and executes initiatives aimed at increasing merchant satisfaction, such as loyalty programs or customized service offerings, measuring their effectiveness through metrics.

Minimum Qualifications

• 3+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.

Additional Responsibilities & Preferred Qualifications

Your day-to-day

• Serve as the primary point of contact for onboarding, campaign execution, and ongoing advertiser support, partnering closely with the Account Executive, who owns sales and commercial discussions.
• Bring approved media strategies to life through thoughtful execution and ongoing optimization, working closely with cross-functional teams.
• Monitor campaign performance and deliver clear, data-driven insights and recommendations to support advertiser growth and retention.
• Act as a trusted internal partner, building strong relationships and driving alignment across key stakeholders.
• Capture advertiser and internal feedback to inform product enhancements, process improvements, and the evolution of PayPal Ads solutions.

What You Need To Bring

• 6+ years of experience in advertising and digital media.
• Proven track record managing multiple clients and stakeholders in a fast-paced environment.
• Strong analytical skills and comfort using data to inform decisions and communicate insights.
• Exceptional written and verbal communication skills, with the ability to influence cross-functional teams and client decision-makers.
• Demonstrated success building long-term partnerships that drive measurable business outcomes.

Subsidiary

PayPal

Travel Percent

0

Primary Location : Pay Range:

New York City, New York: ($109,000.00 - $156,200.00 Annually)

Additional Location(s) : Pay Range:

Chicago, Illinois: ($95,500.00 - $141,900.00 Annually)

Our Benefits

We’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset-you. That’s why we offer comprehensive, choice-based programs, to support all aspects of personal wellbeing—physical, emotional, and financial—delivering meaningful value where it matters most. We strive to create a flexible, balanced work culture with a holistic approach to benefits, including generous paid time off, healthcare coverage for you and your family, and resources to create financial security and support your mental health.

Commitment to Diversity and Inclusion

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at [e-mail].

Belonging at PayPal

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.