Senior Engineering Program Manager - Customer Systems (CRM)

Apple, Inc.; Sunnyvale (CA); On-site; USD 145,000 - 264,000; Full time

Job summary

Apple in Sunnyvale, California is seeking an Engineering Program Manager for Customer Systems. You will lead cross-functional efforts to deliver CRM solutions that empower customer support and enterprise experiences. You will collaborate across teams to coordinate product engineering and operational readiness.

The role emphasizes scalable, high-impact projects within IS&T, with opportunities to influence architecture, mentor dispersed teams, and drive initiatives from concept to deployment.

Qualifications

• 8+ years in technical program or project management.
• 4+ years in Contact Center or large-scale, customer-facing systems.
• Experience managing large, cross-functional engineering programs on high-profile projects.
• Ability to facilitate architecture and design discussions.
• Experience mentoring geographically dispersed teams.

Skills

Technical program management

Contact center experience

Cross-functional leadership

Architecture influence

Mentoring distributed teams

Time management

Communication

Education

Bachelor's or Master's in Computer Science or related field

Job description

Apple in Sunnyvale, California is seeking an Engineering Program Manager for Customer Systems. You will lead cross-functional efforts to deliver CRM solutions that empower customer support and enterprise experiences. You will collaborate across teams to coordinate product engineering and operational readiness.

The role emphasizes scalable, high-impact projects within IS&T, with opportunities to influence architecture, mentor dispersed teams, and drive initiatives from concept to deployment.