Engineering Program Manager, CRM & GenAI (Customer Systems)

Apple Inc.; Sunnyvale (CA); On-site; USD 175,500 - 311,700; Full time

Job summary

Apple Inc. in Sunnyvale, California, is seeking an Engineering Program Manager for Customer Systems. You will lead CRM initiatives, collaborate with cross‑functional teams, and guide distributed teams to deliver exceptional customer experiences.

The role emphasizes Gen AI project management, technical fluency, and mentorship, with comprehensive Apple benefits and a competitive base pay range.

Qualifications

• 8-12 years of experience in technical program or project management.
• 5 years minimum experience in Contact Center Domain.
• 2 years minimum working on Gen AI programs and adopting program management in GenAI Programs.
• Strong technical fluency, able to work directly with engineering teams.
• The ability to empower, mentor, and lead geographically dispersed teams.
• Bachelor’s or Master’s degree in Computer Science or a related field, or equivalent experience.

Responsibilities

• Lead the engineering program management for Apple’s Customer Systems CRM initiatives.
• Collaborate with multiple teams to deliver innovative CRM solutions and customer experiences.
• Mentor and guide geographically dispersed teams to ensure program success.

Job description

Apple Inc. in Sunnyvale, California, is seeking an Engineering Program Manager for Customer Systems. You will lead CRM initiatives, collaborate with cross‑functional teams, and guide distributed teams to deliver exceptional customer experiences.

The role emphasizes Gen AI project management, technical fluency, and mentorship, with comprehensive Apple benefits and a competitive base pay range.