Engineering Program Manager - Customer Systems

Apple, Inc.; Sunnyvale (CA); Sur place; USD 145 000 - 264 000; Plein temps

Résumé du poste

Apple in Sunnyvale, California is seeking an Engineering Program Manager for Customer Systems. You will lead cross-functional efforts to deliver CRM solutions that empower customer support and enterprise experiences. You will collaborate across teams to coordinate product engineering and operational readiness.

The role emphasizes scalable, high-impact projects within IS&T, with opportunities to influence architecture, mentor dispersed teams, and drive initiatives from concept to deployment.

Qualifications

• 8+ years in technical program or project management.
• 4+ years in Contact Center or large-scale, customer-facing systems.
• Experience managing large, cross-functional engineering programs on high-profile projects.
• Ability to facilitate architecture and design discussions.
• Experience mentoring geographically dispersed teams.

Connaissances

Technical program management

Contact center experience

Cross-functional leadership

Architecture influence

Mentoring distributed teams

Time management

Communication

Formation

Bachelor's or Master's in Computer Science or related field

Description du poste

Engineering Program Manager - Customer Systems

Sunnyvale, California, United States Software and Services

Do you want to help build some of the largest and most consequential enterprise and customer technology systems in the world? Join Apple's Information Systems and Technology (IS&T) organization. IS&T is the engine behind everything Apple does for customers and for the people who build for them. It's Apple's central nervous system. Supporting 2.5 billion active Apple devices, processing billions of secure transactions, and keeping the technology that defines modern life running flawlessly, IS&T makes the impossible feel effortless.Do you love building solutions to handle global complexity and immense scale? Imagine what you could do here.At Apple, we firmly believe that hard work, a vibrant work environment, creativity, and innovation are the driving forces behind the ultimate customer experience. We recognize that every customer interaction presents an opportunity to delight, engage, and encourage. By meticulously focusing on the smallest details, we can make significant impacts on our customers' experiences.Join Apple's Customer Systems team as an Engineering Program Manager. Our team specializes in building CRM solutions that empower customers to reach out to Apple and seek assistance with their needs or solutions to their problems. If you possess a unique perspective, a comprehensive understanding of program management, and the ability to influence and inspire, this role might be an excellent fit for you!

Description

The Customer Systems Contact Center Product Engineering team is responsible for developing CRM solutions for various contact centers within the company. As an Engineering program manager in this team, you will collaborate with multiple teams to bring innovative solutions to life, enabling Apple to deliver exceptional experiences to its customers.

Minimum Qualifications

• 8+ years of experience in technical program or project management
• 4 years minimum experience in Contact Center or related large-scale, customer-facing systems domains
• Proven experience managing large, cross-functional engineering programs on high-profile, critical projects
• Proven experience managing large, cross-functional engineering programs on high-profile, critical projects
• Able to facilitate and influence architecture and design discussions
• The ability to empower, mentor, and lead geographically dispersed teams
• A self-motivated individual with excellent time and project management skills.
• Proven expertise to excel in a cross-functional team on high-profile, critical projects
• Bachelor's or Master's degree in Computer Science or a related field, or equivalent experience.

Preferred Qualifications

• 2+ years of experience managing Gen AI programs
• Familiarity with AI/ML delivery lifecycles and LLM evaluation practices
• Excellent communicator - verbal and written - with strong presentation skills
• Knowledge of visual design tools is a plus

At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $144,600 and $263,800, and your base pay will depend on your skills, qualifications, experience, and location.

Apple employees also have the opportunity to become an Apple shareholder through participation in Apple's discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple's Employee Stock Purchase Plan. You'll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses - including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation.

Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.

Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant

At Apple, we believe accessibility is a fundamental human right. You'll find that idea reflected in everything here - in our culture, our benefits and our digital tools. By welcoming as many perspectives as possible, we help you build a career where you feel like you belong.

Learn about accessibility in Apple's workplace

Learn about reasonable accommodations for job applicants

Apple accepts applications to this posting on an ongoing basis.