Senior Engineer, Customer Quality Engineering

Entegris, Inc.; Bedford (MA); On-site; USD 100,000 - 120,000; Full time

Benefits offered by this job

Annual bonus eligibility

401(K) with employer match

Health, dental and vision insurance

Education assistance

Progressive PTO policy

Job summary

Entegris is seeking a Customer Quality Engineer to join our team. The CQE role is dynamic and cross-functional, interacting with customers, Entegris, and suppliers.

This position is high impact, high output, and high visibility, requiring a calm-assertive demeanor and the ability to manage multiple priorities. The role can be based at Bedford, MA or Danbury, CT, with travel 10–50% domestically and internationally and opportunities to collaborate across regions and programs.

Qualifications

• Bachelor of Science in Chemical, Mechanical, Electrical/Electronic Engineering or related field.
• 5+ years in an engineering role focused on quality, process, equipment, or materials.
• Experience coordinating issues between internal stakeholders and customers with escalation.
• Project management with closing gaps between capabilities and customer needs.
• Experience with quality tools such as Pareto, FMEA, SPC/SQC, histograms, trend analysis, DOE, cause/effect diagrams, 8D.
• Willingness to travel 10–50% domestically and internationally.

Responsibilities

• Engage with customers, sales teams, and factory/product/supply chain/quality teams.
• Execute CQE responsibilities per CQE policies and plans.
• Support Materials Solutions Division.
• Participate in audits, problem solving, project development, and cross-functional tasks.
• Collaborate with global teams to improve customer success.
• Work with cross-functional teams across products, regions and suppliers.
• Demonstrate planning, discipline, leadership and teamwork aligned with Entegris PACE values.
• Provide support for documentation like process documents, item tracking, reporting and improvement projects.

Skills

Quality engineering

Project management

Cross-functional collaboration

Customer interaction

Technical engineering

Education

Bachelor's degree in Chemical/Mechanical/Electrical Engineering

Tools

FMEA

SPC/SQC

Pareto analysis

8D problem solving

Job description

Senior Engineer, Customer Quality Engineering

The Role:

Entegris is seeking a Customer Quality Engineer to join our team. The Customer Quality Engineering (CQE) role is dynamic and cross-functional. This new CQE will interact at multiple levels and with multiple contact points within the Customer, Entegris, and Supplier organizations. This role is high impact, high output and high visibility. It requires a calm-assertive demeanor and the capability to manage multiple ever-changing priorities.

Job Location:

This role can be based at our Bedford, MA or Danbury, CT sites.

What You’ll Do:

• Engage as guided with customers, sales teams and factory/product/supply chain/quality teams
• Execute CQE responsibilities as defined by the CQE Policy documents, Entegris business processes, account specific support plan and as led by CQE management.
• Support our Materials Solutions Division
• Participate in varying levels of engagement with customers and company teams on Problem Solving, Change Management, Customer and Internal Audits, Project Development, Product Support and Development Programs, as well as many other cross-functional tasks and projects that are aligned with Entegris and Customer goals.
• Be part of a global team that is designed to improve success of Entegris with our customers.
• Collaborate with cross-functional teams at varying levels and varying degrees of complexity across a vast range of products, regions and companies (customers and suppliers).
• Demonstrate excellence in planning, execution, discipline, learning, leadership, and teamwork (exemplify Entegris PACE values)
• Provide support for various documentation expectations such as business process documents, item tracking, performance reporting and continuous improvement project management.

What We Seek:

• Bachelor of Science Degree in Chemical, Mechanical, Electric/Electronic Engineering, or related technical field
• 5+ years experience in an engineering role in the areas of quality, process, equipment or materials, ideally within the semiconductor industry, however other manufacturing industries will be considered.
• Experience managing issues and projects between internal stakeholders and customers with experience in escalation.
• Project management experience with a focus on closing gaps between company capabilities and customer needs.
• Experience with applicable quality tools such as pareto, FMEA's, SPC/SQC, histograms, trend analysis, process mapping, design of experiments, cause and effect diagrams, 8D problem solving methodology
• Flexibility to work non-standard hours and alternate work shifts to balance workload across a North America and Asia scope of responsibility.
• Experience with working and communicating between North America-based manufacturing facilities and Asia based support teams and customers.
• Ability to travel 10% to 50% domestic and international

Outstanding Candidates Will Have:

• Experience remotely collaborating with colleagues, customers and suppliers in virtual meetings

WHY WORK AT ENTEGRIS?

Lead.
Inspire.
Innovate.
Define Your Future.
Not everyone who works for a global company shares the same background, experiences and perspectives. We leverage the differences of our employees to bring new ideas to the table. Every employee throughout the company is encouraged to share input on projects and initiatives. We put our values at the core of how we operate as an organization - not just when it's convenient, but in a lasting and meaningful way. We want the time and energy you spend here to have a positive impact on your life inside and outside of the office.

WHAT WE OFFER

• Competitive base salary range of $100,000 - $120,000 determined on years of experience.
• Annual bonus eligibility
• Progressive paid time off policy that empowers you to take the time you need to recharge
• Generous 401(K) plan with an impressive employer match with no delayed vesting
• Excellent health, dental and vision insurance packages to fit your needs
• Education assistance to support your learning journey
• A values-driven culture with colleagues that rally around People, Accountability, Creativity and Excellence

Entegris does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need Entegris immigration sponsorship (e.g., H1B, TN, STEM OPT, etc.) now or in the future.

At Entegris we are committed to providing equal opportunity to all employees and applicants. Our policy is to recruit, hire, train, and reward employees for their individual abilities, achievements, and experience without regard to race, color, religion, sexual orientation, age, national origin, disability, marital or military status.

At Entegris, we want you to be part of our culture, which values your unique talents, skills, and experiences. We believe what we do is as important as how we do it. People at our company bring their true selves to work, and are appreciated not only for what we do, but for who we are. This plus the technical complexity of our products and solutions means you can be sure your work is both challenging and changing the world for the better. Learn more about why people enjoy working at Entegris.