Specialist, Customer Service

Entegris, Inc.; Jonathan (MN); On-site; USD 69,000 - 73,000; Full time

Benefits offered by this job

Annual bonus eligibility

Progressive paid time off

401(K) with employer match

Health, dental and vision insurance

Education assistance

Values-driven culture

Job summary

Entegris, Inc. is seeking a Customer Service Specialist in Chaska, MN to strengthen customer relationships and ensure accurate fulfillment. You will interpret customer needs, coordinate with internal teams, and resolve issues to maintain excellent service levels.

The role demands analytical thinking, independent judgment, and experience with SAP and Microsoft Office. A 2+ year background in customer service or operations is required, with the ability to navigate ISO-regulated environments.

Qualifications

• Bachelor’s degree in Business or related field or equivalent professional experience.
• Minimum of 2 years in customer service, operations, or related roles.
• Ability to exercise independent judgment and problem-solving capabilities.
• SAP experience and proficiency with Microsoft Office.

Responsibilities

• Analyze orders and non-routine requests and translate requirements into SAP processes.
• Serve as primary contact for assigned customers and manage non-routine issues.
• Coordinate with Finance on accounts receivable and enforce compliance.
• Collaborate with cross-functional teams to meet customer and business needs.

Skills

Independent judgment

Analytical skills

SAP experience

Microsoft Office

Manufacturing/ISO-regulated experience

Education

Bachelor’s degree in Business or related field

Job description

Job Title: Specialist, Customer Service

Job Description: The Role Entegris is seeking a Customer Service Specialist in Chaska, MN to support and strengthen relationships with our customers. This role serves as a key point of contact for complex customer needs, working with internal teams to resolve issues, clarify policies, and ensure a smooth order fulfillment experience. The Customer Service Specialist applies sound judgment and initiative in day‑to‑day decision‑making, balancing customer expectations with operational priorities and business goals. The position also contributes to continuous improvement efforts that enhance the overall customer experience.

What You’ll Do

• Independently analyze customer orders and non‑routine requests, interpret customer intent and internal business requirements, evaluate operational and compliance implications, and translate approved business requirements into SAP and Entegris processes to support accurate fulfillment and business objectives.
• Serve as the primary point of contact for assigned customers, independently managing non‑routine issues, evaluating competing priorities, and determining appropriate courses of action to meet customer and business requirements.
• Identify and monitor shipping and billing holds, account discrepancies, or service risks and take corrective action within assigned authority.
• Resolve accounts receivable issues by interpreting policy and coordinating with Finance.
• Assess competing customer requirements and determine which customer commitments should take precedence based on business impact, operational constraints, and strategic considerations.

Order & Account Oversight

• Develop and review customer quotations and deliver accurate pricing and terms.
• Review and evaluate customer purchase orders for alignment with compliance requirements, exercise judgment to resolve discrepancies or determine appropriate corrective actions and authorize SAP entry in accordance with company policies.
• Analyze consignment inventory usage trends and demand forecasts, evaluate customer and operational requirements, and develop replenishment and min/max recommendations to balance customer service, inventory risk, and business objectives.

Policy Interpretation & Business Judgment

• Interpret and apply company policies to unique customer situations.
• Recommend policy or process changes to better meet customer and business requirements.
• Approve exceptions or escalations within defined guidelines.

Cross‑Functional Collaboration

• Partner with Production, Logistics, Quality, Finance, and Compliance teams to address critical customer requirements.
• Balance customer needs with operational, regulatory, and financial considerations.
• Be the voice of the customer in internal alignment discussions.

Quality, Returns & Risk Management

• Manage quality notifications and return material processes.
• Assess customer impact and determine appropriate corrective actions.
• Apply regulatory knowledge, training, and company guidance to assess customer transactions for export, compliance, and regulatory risk, and exercise judgment to ensure appropriate handling or escalation of compliance‑sensitive scenarios.

Continuous Improvement

• Analyze recurring customer and operational issues to identify root causes.
• Recommend and support improvements to workflows, processes, and service models to increase efficiency and reduce cycle time.

Other Duties

Perform additional responsibilities as assigned to support departmental and organizational objectives.

What We Seek

Education: Bachelor’s degree in Business or related field, or equivalent professional experience Experience: Minimum of 2 years of professional experience in customer service, operations, or related business support roles Skills:

• Ability to exercise independent judgment and discretion.
• Strong analytical and problem‑solving capabilities.
• SAP experience preferred.
• Proficiency in Microsoft Office.
• Experience in manufacturing or ISO‑regulated environments preferred.

Success Measures

• Effective resolution of complex customer issues.
• Sound decision‑making aligned with business and operational goals.
• Improved customer experience and service efficiency.
• Strong cross‑functional collaboration and process improvement contributions.

WHY WORK AT ENTEGRIS?

Lead. Inspire. Innovate. Define Your Future. Not everyone who works for a global company shares the same background, experiences and perspectives. We leverage the differences of our employees to bring new ideas to the table. Every employee throughout the company is encouraged to share input on projects and initiatives. Our decision‑making process is truly a collaborative effort as we realize there are leaders at every level of the organization. We put our values at the core of how we operate as an organization — not just when it’s convenient, but in a lasting and meaningful way. We want the time and energy you spend here to have a positive impact on your life inside and outside of the office.

What We Offer

Our total rewards package goes above and beyond just a paycheck. Whether you’re looking to build your career, improve your health, or protect your wealth, we offer generous benefits to help you achieve your goals.

• Compensation: $68,500 - $73,000 per year range with actual pay dependent on candidate overall skills for the role
• Annual bonus eligibility
• Progressive paid time off policy that empowers you to take the time you need to recharge
• Generous 401(K) plan with an impressive employer match with no delayed vesting
• Excellent health, dental and vision insurance packages to fit your needs
• Education assistance to support your learning journey
• A values‑driven culture with colleagues that rally around People, Accountability, Creativity and Excellence

Immigration Sponsorship

Entegris does not provide immigration‑related sponsorship for this role. Do not apply for this role if you will need Entegris immigration sponsorship (e.g., H1B, TN, STEM OPT, etc.) now or in the future.

Equal Opportunity Statement

At Entegris we are committed to providing equal opportunity to all employees and applicants. Our policy is to recruit, hire, train, and reward employees for their individual abilities, achievements, and experience without regard to race, color, religion, sexual orientation, age, national origin, disability, marital or military status.

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Company Culture

At Entegris, we want you to be part of our culture, which values your unique talents, skills, and experiences. We believe what we do is as important as how we do it. People at our company bring their true selves to work, and are appreciated not only for what they do, but for who they are. This plus the technical complexity of our products and solutions means you can be sure your work is both challenging and changing the world for the better. Learn more about why people enjoy working at Entegris.